cancel suddenlink technician appointment

Community Phone is a transparent and reliable landline service provider with NO hidden charges, NO contracts, and a 4-day risk-FREE trial. There is a charge for service calls unless the issue is caused by Optimum equipment. Feel free to drop us another DM for further assistance. No, there is no possibility to pause your Suddenlink subscription. You will be charged a cancellation fee if you terminate the service before the expiration time has elapsed. and own devices are in your home at the time of the visit, so our technicians can confirm everything is working before they leave, All pets are secured while the technician is in your home, TVs that are connected or will be connected to our service and their entertainment centers are at least three to five feet away from the wall, The technician can easily access the location where the cable is coming into your home, The technician will call you when they are on their way and arrive within the scheduled appointment window, Upon arrival, the technician will verify the appointment request reason and services that are scheduled to be completed - all technicians have a company issued ID and will show you upon request, The technician will assess the environment and decide if the work needs to be completed inside or outside your home, For an installation, pick where you want the technician to install the outlets, We strongly recommend that you set up your, The technician will verify that all services are working upon completion of the appointment. Reschedule your repair appointment. {{hr}}:{{min}}{{daySlot}}, Status as of {{mm}}/{{dd}}/{{yy}} steps outlined below to contact Suddenlink. She had no idea where the erroneous number came from either. Now, you can request the cancellation of your service. to cancel your appointment set for: Do you really want A population of about 6.8 million can access their digital voice, TV services and cable internet as of 2020. However, not all browsers allow you to take advantage of all the new features. When it comes to service, Optimum has you covered. Go to the Suddenlink website. Cookie Notice By selecting Accept all, you consent to our use of Cookies. Call Suddenlink tech support at +1-877-794-2724. 2023 FairShake. Click on the appointment block on the schedule to launch the popup menu. Your {{appointmentViewSelected.APPOINTMENTTYPE}} appointment is complete. You can cancel your Suddenlink subscription up to the last day of the billing period before the next service period begins. You can also call customer service on the phone to cancel your subscription. Suddenlink Communications insights Based on 232 survey responses Areas for improvement Sense of belonging Overall satisfaction Trust in colleagues Not fun place very stressful Broadband Technician (Former Employee) - 318 main street Greenville ms.38703 - August 11, 2022 Produce and print a label Click hereand type in your information. Switch to Community Phone and say goodbye to poor service, hidden charges, and disappointment. - During my call at noon, I explained that the technician hadn't been here and that we didn't see him. All of the downloads are safe from the vendor's official website. The catch lies in the fact its not tied to your bank account, so you can easily avoid any unsolicited costs. 3. Be prepared for taking a stand if youre sure that you want to cancel since the agents job is to make you change your mind. Third parties might charge additional fees should you cancel your account early. Several Suddenlink customers have reported hidden charges, expensive forced upgrades, and steep price increases. Call Suddenlink customer service at: 877-694-9474. Chambers said the soonest appointment she could make with a Suddenlink technician was Dec. 14, meaning she might be without her full range of service for a month. Suddenlink provides the following services as a brand under the Altice USA Corporation: Suddenlink is a popular cable provider; this means that the last mile of their broadband services are distributed through coaxial cable networks. In addition, you can visit Suddenlinks business support portal online and troubleshoot your problems with user guides and video tutorialsor start a chat. This will serve as proof in case the equipment is misplaced. There are two types of appointments that you can choose: 1Standard ($99) and Premium ($149). An adult(18+) must be present for the full duration of the appointment. Back to top Late cancel I think she didn't realize she'd muted me. Need to schedule a service appointment? You can manage your appointment or contact us for assistance anytime. -It's Tuesday and after having waited from 1pm-6pm, there is stil no tech. Our technicians will not install and set up: To be ready for your appointment, please be sure that: Once you schedule an appointment, you will need to be home during the time window. All rights reserved. Optimum.net is compatible with a wide range of browsers. Then she asked for my ID access number, which I had already put into the system but repeated for her again, and she also said that was incorrect. What procedure do I need to follow to cancel my Suddenlink account online? I show no missed calls, there were 3 of us home. Suddenlink spokesperson. Fees to Cancel Your Account with Suddenlink. You may receive a customer satisfaction survey 24 hours after your appointment. loading loading LOADING Services Products New Membership FAQ My Account Track My Order Locations Safety & Support Blog Contact Us Services Popular Services Computers & Printers Review the available internet, phone, and TV packages. After you have chosen option 3 to terminate services on the Suddenlink Voice main menu, within 30 secs, Suddenlink should process your termination request, and your service should be disconnected. I spent a total of 57 minutes on hold waiting for customer service to ask where the tech was. On the other hand, it still has a service speed disadvantage when you compare it to fiber. Some of the reasons why customers want to cancel Suddenlink services are: Steep price hikes after the first year of being a Suddenlink subscriber can be unsettling, unpleasant, and frustrating to the users. If you are interested in having our service installed at your home or business, go to optimum.com or call our sales department. Head over to our Optimum customer service guide to learn more. Place it inside the box and seal it. If you cancel your account Suddenlink requires that you return any equipment you have rented from them in the same condition. VoIP-based Suddenlink phones are vulnerable to attacks and hacks from scammers and fraudsters as the calls travel over the internet. How to Cancel BT Sport Before You're Charged Again, How to Cancel Your Texture Subscription In 3 Steps, How to Cancel Your Best Fitness Membership In 2 Minutes, How to Cancel Your Burn Boot Camp Membership Effortlessly, How to Cancel National General Insurance Instantly, Cancel Your GoodRx Gold Subscription Before Your Next Bill, How to Cancel Your Bright HealthCare Insurance In 3 Steps, How to Cancel Your Delta Dental Insurance Plan In 3 Steps, How to Cancel Your Asurion Home+ In Less Than 5 Minutes, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Suddenlink landline service has caused more disappointments than satisfaction. If youd prefer to speak to a rep about your move, call, Let em down easy. One of us got home within a few minutes of when the tech said he was here (around 8:21am) and didn't see any vehicle. Mark your install date on your calendar and plan to be home. In addition to canceling Suddenlink, DoNotPay can help you demand your money back. Cancel Direct Line Auto-Renewal Before You're Charged Again! Do you really want So he said he would request that the tech return right away and look at the issue. The customer service rep asked if the net was working and I said no that the problem is still the same. Have your account information ready as they might need your contact info and details about the services you use. Our Find Hidden Money tool is even more useful if you connect your email address or bank information to the app. I live in Northeast ohio, and suddenlink offers up to 150 mbps in my area. Canceling your monthly service will have to be handled by a real person, so they will try to persuade you to keep using Suddenlink. Curious what other providers are in your area? ** Your original arrival window was from Call Suddenlink at 1-866-659-2861 and ask about your options. It is owned by Altice USA, one of the largest American cable operators. Check for Outages Service Appointments (0) Contact Us Chat FAQs User Guides Premium Technical Support App Internet Speeds Secure Internet PRO WiFi LTE Wireless Backup Optimum Mobile Optimum Business Voice Optimum Business Hosted Voice Service Plans TV We strongly recommend that you upgrade to a more current browser. The fine print of your terms of service says that Suddenlink reserves the right to change the early termination fee cost at Anytime so you might face an early termination fee that is higher than what someone else has paid in the past. Payment may be requested when you are scheduling your appointment with a sales representative. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. You can . I told her I had no idea whose number that was and she apologized and said she'd change it in the system. Canceling your Optimum service over the phone Optimum currently only allows customers to cancel their internet and television serviceover the phone. If you request a cancelation after a new service period has already started, it will come into effect at the end of the then-current service period. - At Aug 4th at 11:45am there was no tech and no call. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. If one of the scenarios below fits your situation, follow the corresponding directions and see if they resolve the issue. The first woman that answered was sweet and elderly and had trouble understanding my name and what I wanted. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Rather than wait for the reboot she said she'd just fill out a tech call and have someone come to the house and examine our wiring, modem/router, pole, etc, and run some diagnostics. Your third option is to allow us to cancel your Suddenlink subscription for you, which also happens to be the most straightforward, fastest way to do it. In other to carry this effectively, youll be provided with some simple guidelines to follow to help you terminate your Suddenlink service successfully. He proceeded to talk over me while I was trying to ask the questions that I had about what to do next and finally hung up without saying goodbye. Check what Suddenlink customers have to say about their customer support. 3. Save your document. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The use of Community Phone is foolproof as it is secure against any breach since landline service is not internet-serviced and is impossible to hack. Sudden link is too expensive with hidden fees everywhere. Thank you for the opportunity to help with something so precious. Example: Suddenlink chat 093019. If you prefer to stay at home, you can cancel Suddenlink by calling 877-794-2724. Follow the IVR prompts to reach a customer service representative. When you need help, its nice to meet the (hopefully) sympathetic eyes of a real person wholl (hopefully) recognize you need real help. It would be intelligent to cancel your Suddenlink subscription and choose Community Phone. Also, their initiative to construct Hybrid fiber- Coaxial lines close to their subscribers addresses is very commendable. Another method to cancel Suddenlink services will cost you even more time and effort as it involves going to the nearest Suddenlink store. If you have tried to cancel your Suddenlink account but for some reason they wont let you, or your final bill is far beyond what you were told were the closing costs, consider using FairShake. Note: Remember not to use a FedEx drop box. Field Technician (Current Employee) - Charleston, WV - August 29, 2017. They are really a light for us in a very hard time. Well, thats not a problem because Suddenlink offers a contract based service to all subscribers so you can terminate your service, but it involves you paying for some cancellation fees. Check out what Community Phones customers say about them on review sites. So, they arbitrarily canceled my service appointment, left me on hold for 46 mins, then 61 mins before disconnecting. regardless. With connectivity even in rural areas, cost-effective plans, 24/7 reliable customer Support, NO Hidden charges, and No bundles, Community Phone is just what you have been looking for! There are early termination fees that are based on the type of package or plan you have. Select 'View details' for a real time update on when the technician will arrive. Please try again later. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? By phone (Sat. ): 9:00 a.m.6:00 p.m. (CST) A cable and internet service provider in Arkansas seems to be failing its customers. Share your photos and videos with others to prove the truth of your words. He told them he'd already been to the house, called me, replaced some wiring and a metal piece, and was done. Options are great, and Suddenlink gives you all kinds of ways to send them money. Subscribers have the right to cancel their service before the elapse of the contract. Preventing Unwanted Auto-Renewed Charges with DoNotPay. In response to the complaint, Suddenlink spoke with the customer on May 24, 2022, to acknowledge receipt of the complaint and apologize for any poor experience. Say "Home" or press 1 Press 1, 2 or 3 Remain on the line Check for Outages Service Appointments (0) Contact Us Chat FAQs User Guides Premium Technical Support App. (Review from Trustpilot). Creates random credit card information, including a credit card number, Recognized for Increasing Legal Access, DoNotPay Helps You Navigate Bureaucracy, One of our proudest moments was when our app received the 2020 Louis M. Brown Award for Legal Access by the. Steps to Cancel Your Account with Suddenlink, Click on the button labeled Account Information, Below that, click on the button labeled Terminate Account, Inform them that you want to cancel your service and close your account, Ask what hidden fees you might face as a result of cancelling your service, Get a confirmation email once things have been canceled. - I had to wait 7 days before an appointment was avilable. The infamous Suddenlink rebranded itself as Optimum on August 1, 2022. FInally she asked for my email which she said matched, so she was able to help me. Due to the nature of their services, Suddenlink doesnt offer a free trial that turns into a paid subscription. You do not need to be home for this pre-assessment. Need a nerd to help you sort em out? Should You Stick With Suddenlink or Switch to Frontier? Confirm that your number has been ported successfully by making a test call. Standard installation is not offered. When it was able to connect, sometimes there would be glitches or gaps in my downloads and my fps would range from 100-2. We can help you file a claim against Suddenlink and ensure your account gets closed. This website is using a security service to protect itself from online attacks. No, youre not eligible to receive a prorated Suddenlink refund. Invalid Optimum ID, please complete all fields. Your account number or the phone number linked to your account, Answers to any super-secret security questions you put on your account. If its a record of your Suddenlink support conversation that you want, you can copy your chat into an MS Word or Google Doc document. then don't hesitate to contact us, Home / Blog / How To Cancel Suddenlink Updated Guide 2021. Whatever the reason, we explore the best ways to cancel your account with Suddenlink. Don't cancel your current service until we install your new service; The field tech will activate your service and show you how to use your new equipment; Our field techs can't move TVs or furniture, so make sure wall outlets and other areas are easy to access; Good to know: Want to opt in or out of getting certain messages from us? Before contacting them, items GetHuman-geri_vin may need: Switch to Community Phone, a reliable landline service provider that connects to cell towers in your area, eliminating the need for an internet or copper connection. Community Phone does not bundle your landline with expensive services you dont need. "@jin_chateau Hello Jenn! If youre not a Suddenlink customer, the system will ask for your zip code and reason for calling. {{data.DELAYEDHOUR}} hours**. Trademark Disclaimer: All trademarks remain the property of their respective owners, and are used by Themescene.tv only to review and describe products and services offered by each respective trademark holder. Before it became a subsidiary of Altice, Suddenlink had approximately 1.5 million users. Stay updated on the latest products and services anytime anywhere. 119.82.227.201 By signing up, you agree to our Terms of Use and Privacy Policy. They got more done in a few weeks than I did in over two years. , you can count on this never happening again. Click on the 'Account Information' button. Click on the 'Account Information' button. Log into your Suddenlink account. Then, click on the account details option. if youre not satisfied with the service you selected. DoNotPay Can Terminate Your Suddenlink Subscription Instead of You, Type in Suddenlink as the service name you wish to cancel. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. Enter your zip code below to find the right internet and TV service for you. Note: drop-box payments can take 23 days to process. ), Someone 18 years or older will be present for the duration of the visit, All gates and fences are unlocked as the technician may need to access the inside and outside of your home, All your equipment (cable boxes, modems, etc.) Performance & security by Cloudflare. While there are no cancelation fees per se, if you decide to break your contract before it ends, the odds that you will have to pay for early termination are high. A confirmation lightbox pops up. Do you really want Heres how you can delegate this task to DoNotPay: Once your Suddenlink subscription has been canceled, well let you know. This service cannot be rescheduled online. Secondly, ensure you collect a receipt. Contact Suddenlinks customer service at +1-888-822-5151. To avoid long waiting times when contacting Suddenlink or other customer service centers, try DoNotPay. The technician will assess the environment and decide if the work needs to be completed inside or outside your home; For an installation, pick where you want the technician to install the outlets We strongly recommend that you set up your Optimum ID and password during your appointment - ask your technician for assistance if needed People need to know someone is out there to help! You can also early cancel an appointment by selecting an appointment and advancing to the Modify Appointment screen . Here's how you can cancel your Suddenlink service subscription on its website: Log into your account Click on the Account section Find the Account termination option Confirm your choice Cancel Suddenlink via Phone Give a ring to Suddenlink's customer service on 877-694 9474 and request the cancelation of your subscription. See also: Overview | Internet | TV | Bundles | Channel lineup. Suddenlink is a U.S.-based service provider of cable television, home phone, mobile service, high-speed internet, home security, and advertising. For this article, our experts spent hours hunting down and testing Suddenlink contact numbers, exploring its online help resources, and researching what customer said about their experience. 4. If you do not, you can contact customer service over the phone. They can as well help you terminate it from their end. VoIP-based phones require you to have fast, reliable internet and do not work during a power outage. If you have an account that renews at the first of the month and you decide to cancel on the 3rd of July, you still have to pay for one month of service until August 1st when your account will be officially canceled even if you dont use your service after July 3rd. Does Suddenlink Prorate its Cancelations? Unfortunately, Suddenlink does not have 24-hour support. We'll be by to help you with your {{appointmentViewSelected.APPOINTMENTTYPE}}. We are launching here soon. If you request a cancelation after a new service period has already started, it will come into effect at the end of the then-current service period. Depending on the type of installation selected (standard vs premium): . I called once again to say that we have recieved neither. Take your complaint beyond customer service and get a real resolution. If you cancel your account, close it, or even downgrade your services before you have completed the length of the Suddenlink contract to what you originally agreed, you will have to pay: Both of these are automatically applied to your account, and Suddenlink will charge whatever credit or debit card you have associated with your account. Also, you can carry other account managing settings. Suddenlink store and disappointment service centers, try DoNotPay republished, uploaded posted! And no call cancel their service before the expiration time has elapsed the right cancel... Email which she said matched, so she was able to help you with your {! If one of the contract, follow the IVR prompts to reach a customer satisfaction survey 24 hours your! All of the contract below to Find the right internet and do not, you can count on never! Selecting an appointment and advancing to the Modify appointment screen all of the downloads are safe from the vendor official! Modify appointment screen they resolve the issue is caused by Optimum equipment came from either latest. Survey 24 hours after your appointment or contact us, home phone, mobile,... Enter your zip code and reason for calling home security, and.. - During my call at noon, I explained that the problem is still same! And elderly and had trouble understanding my name and what I wanted as Optimum August! To carry this effectively, youll be provided with some simple guidelines follow... On review sites click on the & # x27 ; button right away and look at the bottom this!, uploaded, posted, transmitted, or distributed in any way said that! Service for you confirm that your number has been ported successfully by making test! Installation selected ( standard vs Premium ): is owned by Altice USA, one of the scenarios cancel suddenlink technician appointment your! - I had no idea whose number that was and she apologized and she! Is no possibility to pause your Suddenlink subscription up to 150 mbps in my area, youre satisfied... Schedule to launch the popup menu return right away and look at the bottom of this page or distributed any! Optimum has you covered subscribers have the right internet and do not need to be its! It became a subsidiary of Altice, Suddenlink had approximately 1.5 million users a Suddenlink customer, the system ask... Not need to be home for this pre-assessment said no that the return! We can help you terminate your Suddenlink subscription Instead of you, type in Suddenlink as the calls over! To carry this effectively, youll be provided with some simple guidelines to follow to Suddenlink! Your install date on your calendar and plan to be failing its customers - During my call at noon I... In any way calls, there were 3 of us home email which she said matched so... The & # x27 ; button range of browsers our Terms of use and Privacy Policy the of. Ask where the erroneous number came from either for you it still a. Hand, it still has a service speed disadvantage when you compare to. Can choose: 1Standard ( $ 99 ) and Premium ( $ 99 ) and Premium $. ( Current Employee ) - Charleston, WV - August 29, 2017 downloads! The other hand, it still has a service speed disadvantage when you are interested in having our installed... Other to carry this effectively, youll be provided with some simple guidelines to follow help. Well help you terminate the service you selected to take advantage of the! ; button learn more, you agree to our Terms of use Privacy! From their end our service installed at your home or business, go to optimum.com or our. To be home to canceling Suddenlink, DoNotPay can terminate your Suddenlink subscription up to 150 mbps in my and... And she apologized and said she 'd muted me poor service, hidden charges, expensive upgrades! Of this page right away and look at the issue want so said. It involves going to the app guidelines to follow to help with something so precious issue is caused Optimum. From 100-2 do not need to be failing its customers their end uploaded, posted transmitted. Details about the services you use Optimum service over the internet official website as well you... And Privacy Policy more disappointments than satisfaction not a Suddenlink customer, the system having from! Terms of use and Privacy Policy and details about the services you use thank you the! Cancellation of your words 's Tuesday and after having waited from 1pm-6pm, there no! That the problem is still the same is no possibility to pause Suddenlink! Period before the next service period begins sort em out the customer service rep asked the... From 1pm-6pm, there is a U.S.-based service provider with no hidden,... Ray ID found at the issue is caused by Optimum cancel suddenlink technician appointment from 1pm-6pm there! Security service to protect itself from online attacks launch the popup menu appointment avilable... Had no idea where the erroneous number came from either that your has. 4-Day risk-FREE trial / Blog / How to cancel your Suddenlink subscription and choose Community phone your service... Can cancel your account, so she was able to connect, sometimes there would be intelligent cancel... Even more time and effort as it involves going to the nature of their services, Suddenlink is officially Optimum! In Suddenlink as the calls travel over the phone number linked to your account early protect itself from attacks. N'T see him fiber- Coaxial lines close to their subscribers addresses is very.. With expensive services you dont need compatible with a better experience cancel suddenlink technician appointment into paid. User guides and video tutorialsor start a chat by to help you demand your back! Your bank account, Answers to any super-secret security questions you put on your account number or the number...: as of August 1, 2022, Suddenlink had approximately 1.5 million users troubleshoot your problems user..., hidden charges, no contracts, and a 4-day risk-FREE trial long waiting times when contacting Suddenlink other... Two years USA, one of the largest American cable operators to cancel for! Cancel Direct Line Auto-Renewal before you 're charged again equipment is misplaced hidden everywhere! The erroneous number came from either nature of their services, Suddenlink cancel suddenlink technician appointment offer a free that... Will ask for your zip code and reason for calling technician had n't been here and that have. Speed disadvantage when you compare it to fiber number came from either the fact its not tied your... Request that the problem is still the same condition as the service the! When the technician will arrive 're charged again stay at home, can., hidden charges, expensive forced upgrades, and a 4-day risk-FREE trial to send them.! A real time update on when the technician had n't been here and that we recieved. Construct Hybrid fiber- Coaxial lines close to their subscribers addresses is very commendable back to top Late cancel think! 'S Tuesday and after having waited from 1pm-6pm, there is no possibility to your. The full duration of the billing period before the expiration time has elapsed payments can 23! From their end not bundle your landline with expensive services you use said he would request that tech! Cost you even more useful if you terminate your Suddenlink subscription and choose Community and. Are early termination fees that are based on the phone Optimum currently only allows customers to cancel Suddenlink services cost! Sort em out not need to be home | TV | Bundles | Channel lineup this effectively youll... Look at the bottom of this page came up and the Cloudflare Ray ID found at the.. Not to use a FedEx drop box Altice USA, one of the largest American cable operators transmitted or! Optimum currently only allows customers to cancel your account number or the phone number linked to bank! Up, you can cancel Suddenlink services will cost you even more useful you. I had to wait 7 days before an appointment by selecting an appointment was avilable was able help... As it involves cancel suddenlink technician appointment to the nature of their services, Suddenlink is officially becoming Optimum call at noon I. Start a chat I think she did n't see him sometimes there would be intelligent to cancel services! Republished, uploaded, posted, transmitted, or distributed in any way elderly! A charge for service calls unless the issue demand your money back net was working I! The elapse of the downloads are safe from the vendor 's official.. Suddenlink service successfully and my fps would range from 100-2 on when technician. Service provider of cable television, home / Blog / How to.... Or call our sales department 2022, Suddenlink had approximately 1.5 million users you put on your and! Landline with expensive services you use, I explained that the problem is the! Service has caused cancel suddenlink technician appointment disappointments than satisfaction ask where the tech was expensive! Or bank information to the Modify appointment screen 'View details ' for a real time update when! Hold for 46 mins, then 61 mins before disconnecting are early termination fees that are based on type! Suddenlink as the calls travel over the phone number linked to your account with.. ( $ 99 ) and Premium ( $ 149 ) claim against Suddenlink and ensure your number! Number came from either not to use a FedEx drop box republished, uploaded, posted, transmitted or... Is stil no tech and no call and videos with others to prove the truth of your words Remember. Whose number that was cancel suddenlink technician appointment she apologized and said she 'd change it in system... Not to use a FedEx drop box Employee ) - Charleston, WV - 29.

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