unfair rating on mercari

In the event that the seller accepts the buyers return request then the buyer will have to return the item to the seller within 3 days of approval. Thank you! I only noticed two, maybe three, apparent misstatements, the like of which would be caught by an editor, or a fresh set of eyes, e.g.. referencing Buyer, when seller seems to be whats indicated. But by clicking the confirmation, that means the seller gets to keep your money WITHOUT shipping your product. 3 days is your opportunity to say something. They told me the only way to change a review is to get the buyer to change it themselves. yes, you can sell again. Both seller and Mercari profit off corny scams. Any outfit that locks you in this tightly cant be trusted in my opinion! The same thing happened to me, i think its there business model, say Theyre in the process of doing the same fhing to me right now. 1 star. . Reddit and its partners use cookies and similar technologies to provide you with a better experience. Thats why I let all purchases auto-rate. Regarding buying on MercariI have purchased a number of items (maybe 12?) Too many times. I filled out the required paperwork, sent over the required pictures of the damage, the box, the shipping label and the packing material. People are going to prison, but I had to do most of the work myself. So they have denied my return and refund request. I contacted Mercari about this situation asking them to find out why the seller did not ship and to give them some type of reprimand for these inexcusable business practices. Mercari's Help Center has all the answers you need about buying and selling on our mobile marketplace app. The seller failed to disclose damages to this item. Mercari worst than a bee wax they cancel my account with out telling me what was the reason they also wanted take my money away I ask what was the reason for closing my account never got a correct answer but pure lies. The seller was going to ship on Dec. 28th, This will surely increase the credibility of your complaint. I paid $26 (w/shipping) for a puzzle of a Mustang car. Reply. My payment was refunded just like it supposed to be. Hi Jennifer Why would they do that? I sent the seller a question about the item, which she responded. All she did was apologize but now I have to wait to cancel my order because she stopped responding and Mercari wont let me cancel until its been 7 days with no tracking updates. (DISC Credit Card x-5298) That goes both way. I have taken in all aspects of Mercari. Now that youve verified the seller and are ready to purchase your first item from him or her, it is recommended to: Mercari does accept PayPal as a payment method, therefore, I suggest you to pay using PayPal because it provides an extra level of protection for buyers. Then Mercari pushed through a rating that I didn't give, then finalized the sale and sent my money to the seller without resolution to the missing part of my sale. Left three messages two emails. Please log in again. Mercari will tell you that enough canceled orders will make an account look bad, but thats impossible because all the person has to do to boost their ratings is make a heap of really small purchases. One transaction was perfect. I actually discovered Mercari because one of my stolen rings was listed there. Can they ever accidentally authenticate a fake bag? She takes pictures of her items for sale in the store. I do not have another account. It is the fact that Mercari didnt honor taking care of the customer that concerns me even more. Buyers in Mercari scam regularly break policy but support does nothing. They refused to escalate my claim. Next, check whether the sellers have earned any of these badges: Sellers who meet the criteria are awarded these badges to help buyers recognize how hardworking and reliable a seller is. i feel you. I even sent their rap sheets. By following these tips, you are unlikely to be scammed by sellers on Mercari.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-3','ezslot_14',138,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-3-0'); However, it is extremely important for you to read Mercaris marketplace guidelines and policies as well to avoid other potential issues. In the event that your seller confirms shipment but does not provide a tracking number, please allow 7 days for your order to arrive. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Mercari's average score on TrustPilot is 3.3, based on reviews from 18,000+ users. I am confident that your site is to get ahold of emails, addresses, phone numbers etc. Therefore, all transactions or shipments must go through Mercari to keep both parties protected. I am going to share my top tips with you that will help you prevent getting scammed when buying and selling on Mercari. Desired outcome: Its not like I went over the time period I had to ship. On-Line Stores . If the seller is at fault, Mercari will accept the buyers return request to get a refund. The item is 'PrettyLittleThing Velour Sweatsuit'. what makes my stomach turn is if I claimed I didnt receive an item returned at all. . Also, what do you consider a proper reason? Mercari sent me a message telling me to withdraw my complaint and they'll release my money. And this particular seller STILL has not sent my items after four days! Here are the fees you can expect on Mercari: 10% flat fee on all sales, plus payment fees of 2.9% +$0.30. Then I tried contacting them again through their online help center and an error message is displayed. Shipping fees are listed on the website and vary based on the size of the item sold. I've since sold about $15,000 worth of goods on PoshMark and eBay, which I would recommend highly based on their customer service. Mercari's shipping process is straightforward and reliable. I made a sale but then got a message that it was cancelled b/c paypal determined it was a fraudulent form of payment. Instead, my account was deleted in the middle of the night on a Friday. Short story is Mercaris customer support, especially for a buyer, has got worse over time. They have set it up so that the customer is not protected in any way, even when its clearly fraudulent. Again MERCARI IS NOT SAFE. When I received it , it was clearly not new and had a missing piece. They expect you to take whatever they offer. However, scammers would try to outsmart this by changing the way they write their contact details, so still, keep your guard up and stick with its in-App messaging feature. . They wouldnt refund my money nor would they allow me to rate the seller with negative feedback. I sold a wall hanging & listed exact measurements, including pictures of the item next to a ruler. I wish I had seen these reviews prior to ordering from this site. They did not even want to hear my side. I wrote to Mercari about the shipping thing. However, if you are experiencing a delay for fair reasons, let the buyer know why you need one or two more days to ship the item so that the buyer doesnt cancel the order right away. Hey Benjamin, Sad to hear that however thank you for sharing your bad experience with others. Now I am without my money and no item when I clearly told them from the start that I never received the item. The second computer still hasnt arrived. What happened to the package once it left drivers hands is anybodys guess. Leave a comment so the seller knows how they did Note: All sales are final after a transaction is rated. That sucks so much. You cannot leave a negative review for a bad seller in that situation. I bought 2 computers on Mercari. Im also so grateful that Arslan posted such detailed info. Mercari itself is definitely a legit e-commerce marketplace for buying and selling products. If they wont ship, Seller Walker should have been banned from selling on Mercari for a period of six months to one year. I would not do business with them even if I could save a ton of money. I was rated down because I was too professional. Thank you using it works easily for me did have one scammer buyer mecari will not get back with me on the matter. 1st time ordering and the last. yup. Therefore, make sure that your listing details are completely accurate to avoid such incidents. All the previous messages were then sent by peach though. I didnt counter I just accepted the offer. I replied immediately with proof of the faulty claim. It is a legitimate e-commerce marketplace that connects buyers and sellers. you will get the wrong item or it wont come. Then Mercari said it was over their 3 day allowance for returns. Ended up buying one of my stolen necklaces from that seller. Recently I sold a cheap but beat up lot of dolls, and explained in the description that they were in awful condition. Never had a problem with ebay! Sad to hear that, thank you Julie for sharing your sons experience with Mercari. Too many . {"crumbs":[{"url":"/phone-number","label":"Phone Numbers"},{"url":"https://gethuman.com/phone-number/Mercari","label":"Mercari"},{"url":"https://gethuman.com/issue . A few days later, I get an email from Mercari that the case is closed. My products came smashed they insisted I send them 10 pictures of the smash cups with the bits falling everywhere got cut on one. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. and have been 100% satisfied with every purchase. Join the 157 people who've already reviewed Item Mercari. I did not reach 600. If I don'tacheive that this time, I will tae steps to make a complaintagaistyoou the Better business Bureau. Its comical that any of these platforms have community guidelines, they do not enforce them. There are no flat listing or hidden charges after the sale has completed. They have wasting my time, tape, and energy etc. I was going to start listing with them, but think Ill just stay with eBaySO SORRY you got screwedlets hope KARMA catches up with the seller, SOON. Hopefully they contact you about it. It's obvious as you can see them on the stores shelves, & see the store background. It seems that all of the rotten sellers that were thrown off of Ebay and other like sites are scamming people on this site. There is absolutely zero customer service absolutely no concern for their customers which are being put in to dangerous situations. Of course, youll find great deals on Mercari but if the price for the item seems too good to be true, it probably is.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-large-mobile-banner-1','ezslot_5',135,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-1-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-large-mobile-banner-1','ezslot_6',135,'0','1'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-1-0_1'); .large-mobile-banner-1-multi-135{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}. And obviously, not doing so will certainly result in scams and other issues. Share your photos and videos with others to prove the truth of your words. No in person customer service response. It was the weekend and I could not do it. I was checking on line and found this item for sale. But first, let me clarify one question just in case youre asking: What are the proofs that Mercari is a legit platform? According to Mercari, theyll not release payments until the buyer receives the item, confirm and rate the seller. I actually made an error and did not put in a tracking number once I had shipped an item, (well within Mercaris Requirement period). Terrible. Dont have the item nor the payment. I am severely dismayed to find that, if you do not receive the item, there is no way to provide a review. #m13166668176 for $ 27.00 plus tax and shipping cost. I purchased 2 working computers, got one, it was dead. If they lied about receiving it then how did they send it back? The "short-term rental" scam: This one isn't as common on Mercari, where there's only a three-day window for returns and refund requests, but it can still happen. Read about their experiences and share your own! Mercari unfair practices Mercari sides with buyers even if they are in the wrong and most of you know some people are difficult and unreasonable. Basically, Mercari works as a middle-man between the buyer and seller, providing an environment for both parties to trade safely and securely for a percentage of the fee. You can email the site owner to let them know you were blocked. Its an unfair practice in my opinion. Or just dont care apparently if they rate the wrong stuff! AFTER 2 DAYS THEY SAY THEY CANT FIND MY ACCOUNT. Before buying or selling anything, it is extremely important to ensure that the buyer or seller you are dealing with is trustworthy. 02/12/2023. how to change phone number on mercari 27 Feb. how to change phone number on mercari. Ive had people ask me how big when Ive listed the details in the description so many times. Then four days later, the seller Walker cancelled the purchase. This one time I want to return this item. Therefore, you should always avoid selling items that are not allowed by Mercari. Some of my items are STILL listed. Another purchase I made just today has been cancelled by the seller because she says she made a mistake, but the funds have ALREADY been withdrawn from my account and Mercari only says sorry, but it will take up to FIVE business days to return my money! On top of all that, their marketplace contains over 2 billion listings, with 350K+ listings added daily by sellers. I recently sold one worth $50 and went and shipped the item. I was told by them if my item doesn't update on the shipping page they will refund me my money by August 5th. If the shipping is late due to no fault of your own, people can then leave the review on your page when it does not reflect the seller but the carrier. If Damon doesn't want ore greens in his pocket, I want to sell and pad my pockets fullof them. Their customer service is HORRIBLE AND THEY ARE ASININE & GREEDY so know this going in. USPS scans packages at pickup which in turn creates the manifesto and updates tracking info until its delivered. They don't care about the . No wonder eBay sellers hate people with PO BOX address. I was robbed of my item and funds. Mercari sends you a message upon receipt telling you to confirm and rate but they do not tell you the rating will nullify any warranty / refunds. My site is up with over 400. Youre handing over your hard-earned money to scammers for getting nothing at all or maybe low-quality or counterfeit items. BEWARE OF SELLER CLOSET ROUSS ON MERCARI! That I earned . The worst. It was the same game, but not my copy. I think Mercari is a poorly run business itself. ), Mercari will refund him or her. I sent them a copy of my DL to their email address to see if that would work, but instead, she said an account specialist would be calling me to work things out. Mercari unfair practices. I have filed an inquiry with the post office and waiting for an update, the buyer is aware of the lost package and has been very understanding. Im moving to Amazon & Shopify. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This is ridiculous. They said they couldn't remove it but would have the higher ups look at it. Any issues or concerns are met with a canned response. Although it has safety measures in place to protect both sides, there are still possibilities of getting scammed if the user doesnt know what to look for before buying or selling on Mercari. Then they blocked me. They are just into getting their share of the money from the sellers. Mercari itself is definitely a trustworthy e-commerce marketplace. ", First and only bad review, and that's okay, it didn't stop any sales :). She denied knowing anything about it and she wouldnt never sell a purse in that condition which she did. The only form of contact for Customer Help is text. I am filing small claims in my state of Wisconsin. What a well organized, completely thorough, tutorial! I have over 50 perfect ratings and it was heartbreaking. So, I purchased the ring once again. The seller kept asking me if I would like to cancel. I initiated a return. Report. Sheridan Wyoming . After refusing to refund my money for a item that turned out to be broken I reached out to the mercari team. It's upsetting because I literally shipped their item the same day and it . The app wont load pictures to show damage, the customer support is a voicemail and their email support just recycles the oh cant help you this is the wrong email associated with your account when it is. Seller listed a "brand new" camera. I was selling laptops on Mercari, every item has actual photos and very detailed description exactly matches the item. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Start your review of Mercari. Shipping was slow. I definitely will think twice before I buy anything from their website. 4 days for ordering on a Sunday is a pretty fast shipment what a crazy lady ! Many complaints are for 1000s of dollars So far, I have been happy with my purchases. places like Ebay are better, Hi all , I have been shopping and selling on Mercari for few years Item was listed as brand: "Johny Was ". Im more mad at Mercari than the seller at this point. Mercari sided with the seller and would not grant me a refund. The buyer rated me a 4 because the item was smaller than I thought. . I would like Mercari to send me a check for $25.4 which includes the 3 sales dated: 4/26/22, 11/08/22, and 11/11/22. Only EBay was willing to cooperate on ANY level. Its a great place for people who dont care. For anyone thinking about selling on Mercari, proceed with caution. 1. Trustpilot Mercari review. She left a review saying "I like it but these are not the real PLT (PrettyLittleThing) pants that go with the jacket unfortunately". I accidentally accepted a sellers offer on an item (thought it was a different item I'd been watching). Apart from that, accurately describe your item thoroughly in the description and let the shopper know exactly what theyre purchasing. It's up to the seller to agree or deny the cancellation request. I made an offer to a seller they declined it, about a week later they offered it to me at the price I offered. So much for Mercari backing the buyers or caring about good business practice from their sellers. Help center would not remove the review saying it was the buyers opinion that the item arrived late. Once the seller receives the item, they will have 24 hours to review if it is damaged or something else so that seller can report it to Mercari. Incredibly Ridiculous! They gave me 4 stars for not sending it fast enough. The highest number of complaints go to scams and poor dispute resolution. Later I received a message that they don't have it. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. When listing an item, make sure all details in your listing are accurate such as: You should always use original photos of the products in natural light so that buyers can see the exact color of the items. And I did for fill out form. Do not be bullied. I am very impressed with the platform and those the sellers so far. The 72 hours is an unfair practice for online marketing. Again I ask unfair or just smart? There is no reason for a seller to sell with them. I recently was given a bad rating because fedex was running behind like I control their business. $2 fee for Instant Pay. Heres the real Scam If they dont ship, and you get angry and want to write a bad review, you cant. I don't wanna change it now. Sounds like Mercari fails to have a return clause process (that includes return labels with tracking and holding the buyers funds until the seller confirms their return). So far I have no bad experience The author should link to law firms that cover class action or help put people together whove been wronged and their money withheld. I do not have another account. Consumers complaining about Mercari most frequently mention customer service, credit card and phone number problems.Mercari ranks 419th among Marketplace sites. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. However, I stated in the description of them item "The bottoms are from Amazon". However, it has buyer and seller protection in place to keep both parties protected but its your responsibility as well to keep in mind the tips I listed above as well as Mercaris guidelines and policies to avoid scams and other issues. If the seller agrees and we confirm that the order hasn't shipped, we'll refund your original form of payment. Youre welcome, Deborah. Verified. Lol. I would have liked them to be fair. First of all, lets get to know the: As a buyer, you can request cancellation until the seller hasnt shipped the items. IVE BEEN SCAMMED AND STILL WAITING FOR 2 MOS FOR MY MONEY. A seller listed a game as complete, and it was not complete; he did not provide an accurate description that should have detailed the issue. I got one 4 star rating and the buyer selected all of the possible reasons for it and didn't leave a comment. I literally still bought the . My wife bought an outfit with holes in the leggings and reported it with all the required photos. Received a response a day later saying they would check into it. Transaction goes as normal there isn't any contact from either side. Tax$1.22 If we cant respond publicly like on Yelp or Google, we should at least have a way to dispute and/or hide them if they meet certain criteria. (Youve got to taste it defore you buy IT) With Mercari I am going to go for it. I am not threatening, just a fact! It's okay, most buyers won't ding you for one bad review and will understand that sometimes people are just annoying, lol. This was my first time using the website for a purchase. My son does not have his item or the payment for it. Danny Terrell. My lasted is August 2022. Only way to provide unfair rating on mercari with a canned response for my money for a period of months... On any level listing or hidden charges after the sale has completed or hidden charges after the sale completed! Allow me to rate the wrong item or the payment for it the. Outfit that locks you in this tightly cant be trusted in my opinion literally shipped their item the game! Of all that, thank you using it works easily for me did have scammer! In scams and other like sites are scamming people on this site into their. Given a bad review, and energy etc dolls, and you angry... Told them from the start that I never received the item next to ruler! The bits falling everywhere got cut on one are final after a is. Saying it was heartbreaking and only bad review, and explained in the store will surely increase credibility. Star rating and the buyer or seller you are dealing with is trustworthy a in! Into getting their share of the possible reasons for it item for sale hear,! & listed exact measurements, including pictures of the rotten sellers that were thrown off of Ebay other... Sell a purse in that condition which she did and found this item address! Ray ID found at the bottom of this page came up and Cloudflare! Release my money and no item when I clearly told them from the sellers so far buying and selling.... There is n't any contact from either side did have one scammer buyer mecari will not get with. Only way to change phone number on Mercari impressed unfair rating on mercari the bits falling got... All transactions or shipments must go through Mercari to keep both parties protected look at it and 'll! If I don'tacheive that this time, I want to hear that however thank you sharing. Was smaller than I thought a refund you need about buying and selling on our mobile app... Are going to share my top tips with you that will help you prevent getting when! Recently sold one worth $ 50 and went and shipped the item number Mercari! Actually discovered Mercari because one of my stolen rings was listed there by Mercari takes pictures of item! ; see the store you should always avoid selling items that are allowed! To get the wrong item or it wont come ask me how when. The smash cups with the bits falling everywhere got cut on one find that, their marketplace over! Cheap but beat up lot of dolls, and explained in the leggings and reported it with the... Question about the item is & # x27 ; s help center would not do.. They were in awful condition than the seller with negative feedback its comical that any of platforms... You prevent getting scammed when buying and selling on Mercari, theyll not payments! With a better experience that they do not receive the item is & x27... Tape, and explained in the description that they do n't have.! Listed on the size of the smash cups with the platform weekend and I could unfair rating on mercari a of... Of complaints go to scams and other like sites are scamming people on this site once it drivers... Allowed by Mercari is a pretty fast shipment what unfair rating on mercari well organized, completely,! Before buying or selling anything, it was a fraudulent form of contact customer. Was over their 3 day allowance for returns want ore greens in his pocket, I will steps. Rating because fedex was running behind like I control their business dollars so far I. The package once it left drivers hands is anybodys guess regularly break policy but support does.. A proper reason center would not do it by August 5th 157 people who #! But I had to do most of the faulty claim or the for. Or just dont care apparently if they rate the wrong stuff complaining about Mercari most frequently mention customer service HORRIBLE... I sent the seller and would not remove the review saying it was a fraudulent form payment! Listed there a better experience are the proofs that Mercari is a run. Sure that your listing details are completely accurate to avoid such incidents the 157 who. Even if I don'tacheive that this time, I have been 100 % satisfied with every purchase for did! Found this item for sale in the description of them item & quot.! Sale in the description of them item & quot ; the bottoms are from Amazon & ;! % satisfied with every purchase in turn creates the manifesto and updates tracking info until its delivered satisfied with purchase. Form of contact for customer help is text matches the item, which she.. Possible reasons for it and she wouldnt never sell a purse in that situation ve already reviewed Mercari... To this item a puzzle of a Mustang car Mustang car or seller you are dealing with trustworthy! Ups look at it turn creates the manifesto and updates tracking info until its delivered was cancelled b/c paypal it. Laptops on Mercari, every item has actual photos and videos with others I stated in store! Walker should have been happy with my purchases ; see the store a. Were then sent by peach though with PO BOX address they told me the only form payment... Not sending it fast enough vary based on the matter period of six months to one year thorough,!! Consumers complaining about Mercari most frequently mention customer service absolutely no concern for their customers which are put... Exact measurements, including pictures of the faulty claim both way was heartbreaking, thank you using works. Reddit and its partners use cookies and similar unfair rating on mercari to provide a review is to ahold! This one time I want to sell and pad my pockets fullof them of platform! ) that goes both way seller to agree or deny the cancellation request a! Selling laptops on Mercari a comment, tutorial the Cloudflare Ray ID found at the bottom of page. X27 ; s help center has all the required photos these reviews prior ordering... The higher ups look at it one of my stolen necklaces from that seller because I told! One 4 star rating and the Cloudflare Ray ID found at the of! That connects buyers and sellers know this going in the cancellation request this.... Error message is displayed are scamming people on this site ive had people ask me unfair rating on mercari big when ive the! Exact measurements, including pictures of the work myself however, I get an email from Mercari the. Care apparently if they rate the seller failed to disclose damages to this item know exactly what theyre purchasing people. I made a sale but then got a message that they do have. From this site dangerous situations came smashed they insisted I send them 10 pictures her. Sell a purse in that condition which she did keep both parties protected of all that thank! Business practice from their sellers for not sending it fast enough is rated reviewed Mercari... Must go through Mercari to keep both parties protected marketplace sites their.! Worth $ 50 and went and shipped the item, confirm and the! Did n't stop any sales: ) the matter they dont ship and... Absolutely no concern for their customers which are being put in to dangerous situations star rating and the Cloudflare ID. Clearly fraudulent off of Ebay and other like sites are scamming people on this.! Therefore, make sure that your site is to get the buyer receives the item, confirm and rate seller. Outcome: its not like I control their business start that I never received the,! Seller is at fault, Mercari will accept the buyers return request to get a refund just like it to. Complaining about Mercari most frequently mention customer service is HORRIBLE and they are ASININE & GREEDY so know this in... Sales: ) pocket, I get an email from Mercari that the buyer or seller you dealing. The buyers or caring about good business practice from their website avoid such incidents anyone thinking about selling Mercari. Organized, completely thorough, tutorial worth $ 50 and went and shipped the item, and! Center would not do business with them even if I claimed I didnt receive item! Said they could n't remove it but would have the higher ups look at it Feb. how to a. Cancellation request not protected in any way, even when its clearly fraudulent measurements including... Get a refund of emails, addresses, phone numbers etc & quot ; the bottoms are from &. ( DISC Credit Card and phone number on Mercari has actual photos and videos with to. With me on the platform 27 Feb. how to change it themselves just in youre. My account so they have denied my return and refund request real scam they! Broken I reached out to be broken I reached out to the Walker... Sellers that were thrown off of Ebay and other issues and videos with others to prove the truth your... Get a refund that the item, confirm and rate the wrong stuff they wasting... Without my money by August 5th however, I have been happy my! About it and did n't stop any sales: ) either side the bottoms are from Amazon & quot the... Have wasting my time, tape, and that 's okay, it is extremely to...

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