virgin voyages cancellation policy covid

Virgin Atlantic Holidays Booking Conditions All bookings with Virgin Atlantic Holidays are subject to these Booking Conditions and Useful Information. Cancellations are considered received as of 11:59 pm Eastern time, on the date you contact the cruise line. Complete the Voyage Well acknowledgement in our Sailor App, 5. Per Guest taxes and fees will be collected or refunded to the original credit card(s) on file if the taxes and fees on the new sailing date differ from the original. These Sneak-a-Peek sailings will offer a taste of the Virgin Voyages experience on board Scarlet Lady. The line will also retain a $100 penalty fee, which is returned to guests in the form of onboard credit to be used for a future booking. Yes, I want to receive emails from Virgin Voyages. Reservations may be booked directly by travel agents or tour operators using our FirstMates.com website. Related: Curious about Holland Americas newest Rotterdam? We have processes in place to ensure you get home safely if you test positive for COVID on board. A comprehensive collection of information youll need before setting out for sundrenched beach days and moonlit nights at sea. Your Ticket Contract and the Privacy Policy contain more information on the above. Guests may consider self-identifying their disability where notice to the vessel crew would prevent misunderstanding of a Guests particular impairment or disability. Nothing. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. Voyages booked after March 31, 2022, are governed by the line's standard cancellation policy. If you test positive, you will be denied boarding. Note: Generally, extra purchases such as shore excursions, alternative dining, spa treatments and drink packages will be refunded to the original form of payment and will not be added to any future cruise credits. The list of things that are prohibited on board, 4. We ask that all Guests complete the online check-in as soon as possible. All sailors (passengers) must make their own travel arrangements to and from the port of departure. Where necessary in order to comply with applicable safety requirements, we may require a Disabled Person or Person with Reduced Mobility to be accompanied by another person who is fit and able to assist them in day to day activities. You can do so on the, Dinner reservations at our eateries are available for booking, Shore Things are open and available for booking as well, Redemption Spa and Thermal Suite services, Lunch and breakfast reservations at our eateries, We will deny boarding to any Sailor whose response is yes" at boarding to any COVID related questions. We may have special offers in place, so click here or the Offer Terms and Conditions link above (both link to the same place). This offer does not apply to world cruises or world cruise segments. For those who made bookings by April 29, 2022, for sailings departing before December 31, 2022, Azamara is allowing passengers to cancel as little as 48 hours ahead of their sailings. Not all areas or equipment on the vessel are suitable for access to disabled Guests or Guests with reduced mobility. 6. If you test positive for COVID-19 or have been directly exposed fewer than 30 days before you embark, youre also entitled to the above. Compare the cost in points or miles to cash, and see which option is best. Flexible booking policy (bookings made before 5th February 2021) Your new round trip*** fare is. For your comfort and convenience, we recommend that Guests arrive at your selected arrival slot noted on your Voyage documents. Guests will be asked to access the Safety Brief via the Virgin Voyages mobile app or the in-cabin tablet once onboard the ship. Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. Welcome to help centre. Sailors who are in a group with someone who tests positive, but did not physically travel with them to the terminal, will be allowed to sail as long as they test negative for COVID at the terminal. As the world changes, were evolving our practices and testing protocols as well. All money will be forfeited for cancellations two weeks or less before sailing. Refer to the links and sections below to review our terms and conditions in detail. We never want you to miss out on even one day, so well also offer you a prorated daily Future Voyage Credit (FVC), based on the price you paid for the voyage (excluding taxes and fees), will be offered to anyone placed in quarantine/isolation. Passengers are able to cancel closer to the sailing date if they or someone in their travel party tests positive for COVID-19. Fare difference to pay. Find out how here. Guests are under no obligation to identify themselves solely because they have a disability when they seek no special assistance, special services, or privileges. Sailing from Portsmouth, UK, the summer staycation-at-sea voyages will include three and four-night itineraries with a total of six sailings during August. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. Voyages are booked directly with Virgin Voyages and are subject to their terms and conditions. Section six of the Virgin ticket contract states that guests are not entitled to any "refund, payment, compensation or credit," except as provided in section six. A deposit is required to confirm a reservation in the amount of 20% of the total Voyage fare, excluding add-on components and ancillary purchases made prior to sailing, and taxes and fees. Virgin Voyages was the first cruise line operating from the United States to remove the pre-cruise COVID-19 test in July of this year but is bringing this test back for unvaccinated cruisers.. Guests with Special Needs For assistance, please call 1-800-430-5308, or in the UK +44-20-800-3688912. Travelers who were booked on now-canceled sailings on the Resilient Lady can request a full refund of their trip (plus a 25% future voyage credit), or choose the "Double Your Value" option for a. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. Find the right card for you. However, the following conditions apply: Our ships have at least one physician and four nurses on board for each Voyage. Passengers booked on voyages of 30 nights or fewer, departing on or before April 30, 2022, will receive 100% of their money back (minus any nonrefundable deposits) if they cancel 30 days or more ahead of time. Sir Richard Branson's . CCTV and body camera footage may be retained and provided to police or other law enforcement, crime prevention, or regulatory agencies (in any jurisdiction). Click on your cruise lines name below to find out more. Future cruise credits, also referred to as FCCs, can then be used to rebook a sailing with the same cruise line at a later date. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Once we have received your deposit (or full payment if within 120 days or less of the sailing date), the voyage fare you pay is locked-in, that is, the voyage fare will not increase. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. Guests under The Package Travel and Linked Travel Arrangements Regulations 2018. We'll waive the additional cost, so you don't pay more than for your original ticket. Cancellations shall be deemed effective at 11:59 p.m. local east coast United States time on the date Guest communicates such cancellation. Virgin Voyages reserves the right to deny participation in certain activities based on past or present medical conditions. Beginning on day 45, no refunds or credits are issued, but you may change the name on the reservation until 48 hours before departure. Future cruise credits are issued for the fare paid at the time of cancellation. Our quarantine protocol aboard our lady ships is as follows: Below weve outlined some of the financial details, and how weve got your back, in the rare case that there are COVID-19-impaced Sailors: And finally, our contact tracing protocol on board is as follows: Caring for each other extends beyond the time we sail together. Travel news and alerts. All our Sailors are accountable for making plans after disembarkation from the ship they must get all the appropriate tests and medical clearances that their home country requires prior to flying home. Notice of any of the above items may be made online at booking to our Shoreside Sailor Services by clicking, If any such special need or condition arises after a Guest has booked a Voyage, the Guest is requested to report it to. Seabourn is allowing more flexibility for travelers who arent comfortable cruising right now. Uber Cash and Uber VIP status is available to Basic Card Member only. Always check with your cruise line or travel agent before making a decision. We further reserve the right to correct or change these Additional Terms & Conditions, the Ticket Agreements, or website, with or without notice. Virgin Cruises Intermediate Limited (referred to herein as Virgin Voyages, we, or our) has two Ticket Contracts, but only one will apply to you as a Guest: one is for a Guest from everywhere except the United Kingdom, and one is for a Guest from the United Kingdom. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. In response to Center for Disease Control and Prevention 's decision to discontinue its voluntary COVID-19 program for cruise ships, Virgin Voyages has decided to mirror the rest of the travel . Cruisers can cancel to receive a full refund in the form of FCC to be used for a different sailing, which must depart by Dec. 31, 2022. For bookings made by Sept. 30, 2022, for sailings departing on or before Dec. 31, 2022, Holland America is granting passengers full refunds when they cancel for any reason at least 30 days prior to sailing. At least one high-profile line is considering the idea. You can follow her daily exploits, both at sea and on land, on Instagram or Twitter @slyjabroni. Please note that if any of these items are brought on the ship, they will be confiscated before you board the ship: Any questions, clarifications or exceptions to this list must be requested from the Ships Security Officer Only. Time on the vessel are suitable for access to disabled Guests or Guests with Special for! Or Guests with Special Needs for assistance, please call 1-800-430-5308, or Platinum x Julie Mehretu may. Sea and on land, on the date Guest communicates such cancellation click on Voyage! Guest communicates such cancellation once onboard the ship in points or miles to cash, and see which option best... Sailor App, 5 with Special Needs for assistance, please call 1-800-430-5308, or Platinum x Wiley... Safety Brief via the Virgin Voyages and are subject to these Booking conditions all bookings with Voyages... 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