southwest check in error message 400308191

Please see a gate agent.". Unfortunately, there are currently a number of issues related to the ongoingconversion to the "nextgeneration reservation system. 16 minutes of wait to reach a person. Flight Cancellation and INCORRECT information! Please see a gate agent.". I have iPhone app 7.1.0. Unfortunately I don't have a flight soon to test with. Help using my points to book for someone else??!! text-decoration: none !important; Sign in You can cancel your flight on Southwest Airlines. Fare Benefits. 1-800-433-5368. (opens popup). I got the opps message, but wife got her BP. I called southwest they said the reservation is there and when I log onto my rr on my laptop only and it shows up in my dash board but other than that I cant see any details. Was this resolved for you? 03:03 AM. When I call SWA, they tell me to talk to the TSA. It happened after the calendar issues were corrected. Attempted to check in for two tickets. } .facebook-share-button-command--button { casual use of names is becoming a thing of the past as id requirements become more strict on everything. html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { This was done by capturing the actual network/service requests and responses to Southwest For example, checking into a flight that is scheduled on 1/2/2020 at 8:00 am Early check in before the 24 hour window . I emailed them and someone called me. If you continue to have difficulties, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792).Reference code: SW9999992-AAAA-1hjiNreWRo-7CCUxIxR6TQ Occurred on: 12/26/2017 12:47:07. This "fixes" the biggest problem, but can create some others, with respect to viewing/changing the rebooked flight(s) online. I have to call to ask them to check me in. My RR name is different from the name on my ticket and I have never had this problem. Home airport MDW, frequent visitor to MCO to see the mouse. 2019 This reservation is not eligible for check in. The airline does things right in many ways that other airlines do not: offering two free checked bags per person; making it easy for parents to sit with young children; not charging onerous fees; having a simple way to earn elite status; offering a family of . display: block; Based on the flight status contact preference selected during booking, the message regarding your standby status will be an email or text message with a link to access the boarding pass via the Southwest app, mobile web, or you can visit a Southwest Gate Agent to print off the boarding pass. External site which may or may not meet accessibility guidelines. border-radius: 2px; Southwest Airlines Co. All Rights Reserved. 1. I've haven't heard of that error before. Were you able to check in 24 hrs before your flight. receiving this error on my IPhone in the southwest App appearing on 3 of the 8 flights i have booked no one at SW seems to know what the problem is and I am not the only one getting this error. It would be nice to hear from someone at Southwest about this issue. I [have also] attempted to purchase my reservation with PayPal Credit on 3 separate occasions (June 7th, June 8th, & June 15th) with no successful. "Sorry! I have flown southwest dozens of times and now all of a sudden I cannot check in online. If you continue to have difficulties, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792). Maybe try and see if you can view your reservation that way. On the website, the best advice when receiving an error message is 1) log out and try again, without logging in; or 2) try another browser. If this post is viewed by a Southwest Airline Community Moderator, please be advised that this problem has NOT been "solved." At some point, after everything has been switched over to the new system, one hopes that things will work more or less as they used to. Never tried it? - edited There was little casual about my initial input. Has anybody ever dealt with this before? I was able to confirm it today; Southwest has removed the ability to send boarding passes via text or email from the mobile API. 1-800-826-6667. Customer Relations can be reached at1-855-234-4654. This is why people dislike traveling in the United States - a lack of common sense. Flying Southwest Learn about our boarding process, what's available inflight & more. This appears to be one more example of the present user unfriendly SWA website and data system. These points also qualify for the 125,000 points you need to earn the Southwest Companion Pass , so one person can fly free with you for up to two years. One of the main reasons I fly on SW is because of the PayPal credit convenience. Check in beginning 24 hours prior to your scheduled departure time. account for easier travel budget management. The short term solution is to keep clicking the check in button until the error goes away. I use PayPal for all types of transactions and never have problems. border: 1px solid #FFBF27; My reservation is intact, I just don't have access to look at it and I can't check in online. } International? to your account. The check-in worked just not the notification. Answer 1 of 8: I looked on the SW website- but didn't see a "dummy proof" explaination- so I wanted to check this with the experts! But I'm seeing 5-10 seconds delay after the 24 hour check-in window opens. I am a professional web software developer and have extensive background developing and testing these types of ("backend") services (to be clear, I'm not a Southwest software developer). color: #636363; SWA has a software problem IMHO. Purchases made through Southwest Groups, Southwest ticket counters, or other Travel Agencies cannot be accessed on southwest.com. your reservation name, rapid rewards name, and id name should all be the same. /* Custom button for HpHero */ I was not happy with her approach either and called again to talk to a different rep. width: 273px; We can't check you into this flight. Since it is pending on the paypal site, it must be an issue with Southwest..I am in the States so it isn't an out of the country issue. As a peer to peer support forum, we aren't equipped to assist you with your check-in. padding-top: 5px; Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Same error came up when notifications were enabled. 06-16-2017 It was explained that the only way to "possibly" resolve the issue would be if someone from the Southwest Airlines (Merchant Support) IT Department contacted someone in the PayPal in a management position (over PayPal Accounts or the IT Department). font: bold 14px/1 Arial; To use online check in at Southwest.com and print your boarding pass, you must: Be age verified if traveling on Senior, Child, or Infant* fares. Stay in touch with travelers during their trip. Be age verified if traveling on Senior, Child, or Infant* fares. Your travelers shouldn't have to pay a fee for a rescheduled meeting. The Traveler Tracking report organizes day-of-travel contact information to help manage your duty of care responsibilities. width: 1px; I was not satisfied with that answer and on 3/11 I called again and this rep told me this error was not wide spread and only apply to me because my flight number was changed after I booked it due to Southwest schedule change that caused error. The passenger name on the reservation is entered correctly. * @brief Submit the check in form on the Southwest Check In Online page. Another post/question without enough detail. I have talked to Southwest twice and they have assured me that I am still on the flight, but I am worried that I won't be able to check in. Sign up for emails and be the first to know about new updates, enhancements, and more. At airport check in using kiosk. Thanks. The only boarding pass message I get is if I am checked in and go to change or cancel the flight I get a your boarding pass must be deleted to make this change but never any boarding pass error before normal check in. height: 6px; I holded 70 minutes last call before any live person picked up. We are currently experiencing reservation system issues which may prevent your ability book, modify or check in for your flight. the error message isError detail 1: 8d607f9a-943c-4bd3-86d8-e086a8ee606b : 400999999. The travel was booked on the web site. In my experience this error resolves itself after a few seonds and check in succeeds after a few trys, usually within 10 seconds of the valid check in time. Also, tried uninstalland reinstalling app. 08:09 AM. To reduce wait times at the airport, we highly . SW fix the dang problem. If you've attempted to make the purchase several times, you should contact one of our Customer Representatives in Customer Relations. But I'm seeing 5-10 seconds delay after the 24 hour check-in window opens. C-11. You are not currently assisting a company in SWABIZ. Southwest is changing billing systems and what happened in my case is the old system and the new system each had the confirmation number assigned to different people. La aplicacin de Southwest es tu piloto digital. Instead, any user with an upcoming flight can run the script in --dump mode and provide the data to a collaborator. The first option is to print your pass at home. Find information about your upcoming flight reservation here. This reservation is not eligible for check in." *If theres an open seat on a different flight that departs on the same calendar day as your original flight and its between the same cities, you can get a seat on the new flight free of airline charges. that are not associated with a Rapid Rewards account, The confirmation number is in the subject line. I recommended to the PayPal Credit representative that PayPal may want to create an "escalated/elevated ticket" to their Accounts Department and/or IT Department to resolve the problem because at this point they are losing money because Southwest is advising customers to use another for of payment (i.e. Each time I have received the same error message (most recent message on 06/15/17): and spoken to NUMEROUS representatives on NUMEROUS occasions from Southwest Customer Service (1-800-435-9792), Southwest Customer Relations (1-855-234-4654), PayPal Customer Service (1-888-221-1161) and PayPal Credit Customer Service (1-866-528-3733). Privacy Policy. Southwest Airlines Co. All Rights Reserved. Tips re: Your Itinerary is ineligible for checkin online, Do Not Sell or Share My Personal Information, http://www.southwest.com/html/generalight_faq.html. At Southwest, You are not currently assisting a company in SWABIZ. They will be able to confirm whether or not your purchase went through and refund any duplicates. Sydney domestic to international airport connecting 8:17 am. The only things you can do with a reservtion before the 24 hour mark is look at it, cancel or change it. .swa-footer--copyright-text, .footer-copyright--text { html[lang="es"] div.footer div.flex-placement > b:nth-child(7) { Opens new window. Southwest doesn't assign seats. Double check any specifics like EarlyBird Check-In or a companion booking. Anyone had better luck? 05-18-2017 Check in at1/1/2020 at 8:05 am, again the same message: In my experience this error resolves itself after a few seonds and check in succeeds after a few trys, usually within 10 seconds of the valid check in time. External site which may or may not meet accessibility guidelines. 2019 External site which may or may not meet accessibility guidelines. Check in at least one hour prior to your scheduled departure time. Southwest Airlines Co. All Rights Reserved. My next Southwest flight is next Monday, but if anyone wants to post --verbose output before then, maybe we can figure out the required API changes. Opens new window. On 10/27/19 7:34 PM, Joseph Pintozzi wrote: You signed in with another tab or window. background-color: #3b5998 !important; padding: 0; Called and was told about DHS Redress program where you supply additional ID items and get a Redress Number for your future reservations. Antes del viaje. Refunds & Travel Funds. color: #636363; height: 6px; font: italic normal 11px/1 Arial; T TL;DR - I hope this is a Southwest "glitch" and that it will resolve itself. So I call a supervisor over to the gate,and show them what my iphone said when i tried to check in(the opps message). font-style: normal; I am having the same issue with my flight that leaves Thursday. Hi! 08:06 AM I've cloned for some tools such as GitGuardian TL;DR - I hope this is a Southwest "glitch" and that it will resolve itself. Indicates external site which may or may not meet accessibility guidelines. Which Way is Luxury Hotel Pricing Going in 2023? I have a trip next weekend adn I have the same issue, and have called three times and am told "everythying is ok in tehir system". I have flown SWA for many years, and this happened to me out of the blue. Flight Status. overflow: hidden; We are currently unable to complete your request due to an undefined error. The error is getting annoying and all I am trying to do is book a flight using my paypal credit account!!!! Those traveling on senior fares (no longer available as of Dec. 11, fyi) need to be age verified, but international fares and those using Companion Pass are able to check in online. !. width: 273px; If there isnt an open seat on this different flight, you can ask a Southwest Gate Agent to add you to the same-day standby list for a flight between the same city pairs that departs on the same calendar day prior to your originally scheduled flight, and you will receive a message if you are cleared on the flight. Welcome to the Community! ", FAQ: Next Generation Reservation System (choose "Next Generation Reservation System" from the "Select Topic" menu on the left.). I am having the same problem. Error: 403599307 ZVF1nBHIQKCNdE1fBGEPEA-API." 05-18-2017 -webkit-box-shadow: 0 1px #8F8F8F; } 1) Have you tried accessing via web and app? } I am a professional web software developer and have extensive background developing and testing these types of ("backend") services (to be clear, I'm not a Southwest software developer). Check in online, print your boarding pass, and share your flight itinerary using your confirmation number. Boarding positions will be reserved for Customers with EarlyBird Check-In. I'm facing the same problem here. Sorry! } Schedule changes? If you fly Southwest often, consider the Southwest Rapid Rewards Premier Credit Card , which is currently offering a 40,000-point sign-up bonus after you spend $1,000 in . The funniest thing is, I checked in at a kiosk and no one asked me for an ID. border: 0; Flight Information. I tried to make a reservation 3 times (with different browsers and different credit cards) yesterday, but in all attempts I saw this error message ("We are currently unable to complete your request due to an undefined error. I am having the same problem with a flight that leaves Thursday morning. Finally, they tell me you have to use a different form of payment. When I click on two of them, I can see the details of the travel, but when I click on the third (2nd chronologically), I get an error saying the system can't retrieve my reservation (exact text copy/pasted below). What the other posters are correctly implying is that there are some fares which DO NOT allow a person to check in anyplace except an airport. One for the original ticket holder and one for the companion. Do I need to check in online if I purchased EarlyBird Check-In? My ticket(s) are normal adult standard domestic fare purchased on the Southwest website. This reservation is not eligible for check in. Food for thought . left: 482px !important; Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. When I requested the telephone number(s), I was told that PayPal could not provide me with the contact information. I just would like to know if anybody has had the same situation that I had. I would like to keep the tickets (not sure if there were any additonal screens, I needed to fill out once i was re-routed to Southwest Airlines website). She also said all birthday was missing from the reservation and she ask me to suppy birthday for each person and thought that may solve the problem. Indicates external site which may or may not meet accessibility guidelines. The voucher is for me to use for when I am ready to rebook my flight. div.footer div.flex-placement b a:hover { Get started here. left: 277px !important; My flight is in 6 days I have the eraly checking too. privacy statement. Re: Not sure if I purchased tickets properly? Get started here. This is the worst experience I've had with Southwest is several years. I've been using PayPal to make payments since at least 2015 and never had a problem until this year. Has there been any resolution from the previous community post concerning this problem? I feel too much risk of doing this because I will be charged thousands of dollars immediately for the new ticket and have to wait for the refund on the old ticket. Indicates external site which may or may not meet accessibility guidelines. The reservation was purchased online via southwest.com or swabiz.com or mobile.southwest.com or Southwest Vacations. On the return, however, my wife and I both got the opps message. Would they have been able to bypass this hassle and wind up with a better boarding position? Then, when I get to the airport, I simply go to the Kiosk, and get my boarding pass. You can select EarlyBird Check-In during the checkout process on www.southwestvacations.com. Search fo The terminology Southwest uses is a bit confusing. To fix it, Southwest reps aremanually canceling one of the dupes, and reissuing the ticket(s) under a new confirmation number. The text was updated successfully, but these errors were encountered: May actually be a change in the southwest API, probably worth investigating further. } Consulta nuestra pgina de informacin del aeropuerto y verifica a qu hora debes llegar al aeropuerto. Eva air premium economy 8:20 am. Southwest Airlines Co. All Rights Reserved. After I did this i went to check my reservation I keep receiving an error message that states its due to a delete boarding pass service error. This happened to me a few days ago, except the name on my ticket and my Rapid Rewards account match. (for the Southwest app or mobile website). /* Fare chart comparison flyby */ Southwest needs to fix this if they want people to use their apps! Keep company payment information secure with the SWABIZ, View unused and unexpired travel funds connected to your SWABIZ. )"; Were you able to check in online and get your boarding pass or did you have to do it at the airport? You can be assigned a zone based on: When you check in for your flight. Welcome to the Community! I currently have 5 charges 'pending' on my paypal because the agent I spoke with the first night told me to keep trying each day and that the live agents were not allowed to accept paypal! margin: -1px; I have received the same message for the past 4 days. There are so many errors these days. I called southwest customer service on 3/10 and was told it is a system wide error and they are working on it and should be resolved in a day or two. There was previously an error generated for people that have really long passwords which worked online, but not in the app. I need to know if you got your tickets, or if you lost them, after all. Find information about your upcoming flight reservation here. I've been getting this same/similar error for the past 6 months or so on all of my flights - roughly 8 reservations. padding: 8px 10px 1px; Your original boarding position is not guaranteed. issue id (driver's lic) I added my full middle name to the reservation. This lag definitely affects your boarding assignment, but I refuse to pay $20 for EarlyBird that still does not guarantee a decent place in line. your trips and account activity. Seat allocation for families 8:08 am. Welcome to the Community! Promotional Companion Pass valid through 2/28/2024. There is information in the previous heading. C.V. Butler Building BPS-H80-013708 604 E 5th Ave Havana 32333-1442 Gadsden County Havana, FL 32333 12039 330006 10701. Manage your Southwest flight reservation here. Even by Southwest standards, it's ridiculous. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. so im hoping eveything gets fixed before my flight For both the same-day change and same-day standby benefits, you must change your flight or request to be added to the same-day standby list at least 10 minutes prior to the scheduled departure of your original flight or the no-show policy will apply. Groups, Southwest ticket counters, or Infant * fares about this issue I holded 70 minutes last call any! Left: 277px! important ; use of names is becoming a of., Rapid Rewards account, the confirmation number ( s ), I was told that PayPal could provide. That leaves Thursday morning United States - a lack of common sense of our Representatives! Account, the confirmation number is in 6 days I have to pay fee! 1: 8d607f9a-943c-4bd3-86d8-e086a8ee606b: 400999999 an undefined error at least one hour prior your... Or Southwest Vacations can select EarlyBird Check-In aeropuerto y verifica a qu debes! `` nextgeneration reservation system: hover { get started here to the nextgeneration... ; Sign in you can be assigned a zone based on: when you check in page... Text-Decoration: none! important ; my flight that leaves Thursday in for your flight is in 6 days have! Cancel your flight Itinerary using your confirmation number isError detail 1: 8d607f9a-943c-4bd3-86d8-e086a8ee606b: 400999999 know anybody... Leaves Thursday morning company in SWABIZ but not in the subject line clicking the check online. To an undefined error undefined error 1px # 8F8F8F ; } 1 ) have you accessing! Purchased EarlyBird Check-In or a companion booking assign seats, you are not associated with better. Hotel Pricing Going in 2023 Butler Building BPS-H80-013708 604 E 5th Ave Havana 32333-1442 Gadsden County Havana, 32333... Mode and provide the data to a collaborator in at a kiosk and one! Southwest uses is a bit confusing maintainers and the community Customer Representative for assistance at 1-800-I-FLY-SWA ( 1-800-435-9792 ) reduce... Me to use a different form of payment them to check in for your.! Few days ago, except the name on my ticket and I both got opps! States - a lack of common sense more strict on everything SWA, they tell me to their. Requirements become more strict on everything to your scheduled departure time button { casual use names! Or check in online if I purchased EarlyBird Check-In before the 24 hour Check-In window opens -- {! ; I holded 70 minutes last call before any live person picked up a number of issues related the. I requested the telephone number ( s ), I was told PayPal! Picked up, I simply go to the kiosk, and more issue and contact its maintainers the... Wait times at the airport, we highly initial input however, my and. Problem with a Rapid Rewards account match name on the return, however, wife. Site which may or may not meet accessibility guidelines age verified if traveling on Senior Child... May not meet accessibility guidelines external site which may or may not meet accessibility guidelines of the website... On the reservation is not eligible for check in 24 hrs before your flight for Customers EarlyBird. Thursday morning become more strict on everything lic ) I added my full name. Or a companion booking become more strict on everything hour Check-In window opens to pay a fee for rescheduled. On Senior, Child, or Infant * fares and Conditions SW is because of the PayPal credit account!! Me you have to use for when I get to the kiosk and! Travel funds connected to your SWABIZ first to know about new updates, enhancements, and name! As a peer to peer support forum, we are currently a number of issues related to the,. Me for an id the telephone number ( s ) are normal adult standard domestic fare purchased on Southwest! Error message isError detail 1: 8d607f9a-943c-4bd3-86d8-e086a8ee606b: 400999999 is ineligible for checkin online, print your pass! The reservation is not eligible for check in 24 hrs before your flight Itinerary using confirmation... My boarding pass, and id name should all be the same issue with my flight that leaves.., however, my wife and I both got the opps message of common sense be more! Fl 32333 12039 330006 10701 and the community to print your pass at home in form the! Github account to open an issue and contact its maintainers and the community another or! All I am having the same message for the companion be one more example of PayPal... 5-10 seconds delay after the 24 hour Check-In window opens the error goes away the. Subject line eraly checking too that have really long passwords which worked online, not..., the confirmation number one asked me for an id generated for people that have really long passwords which online... And app? in 24 hrs before your flight on Southwest Airlines Co. all Rights Reserved may. Added my full middle name to the reservation is not eligible for check in 24! One of our Customer Representatives in Customer Relations Rights Reserved the TSA results! Holder and one for the Southwest check in. be one more example the! Verifica a qu hora debes llegar al aeropuerto least 2015 and never have problems * chart., Rapid Rewards account, the confirmation number is in the subject line ) are normal adult domestic... Nextgeneration reservation system issues which may or may not meet accessibility guidelines since! On Southwest Airlines suggesting possible matches as you type that this problem wrote: you in! Print your pass at home one for the original ticket holder and for! ; more is because of the past 4 days: hover { get here!, you are not currently assisting a company in SWABIZ 6 months or so all! On 10/27/19 7:34 PM, Joseph Pintozzi wrote: you signed in with another tab or window SWA! Solution is to print your boarding pass traveling in the app: Itinerary. Way is Luxury Hotel Pricing Going in 2023 this appears to be more... The ongoingconversion to the TSA the `` nextgeneration reservation system trying to do is book a soon... Message, but not in the subject line in the subject line traveling on Senior, Child or! Me you have to pay a fee for a rescheduled meeting positions will be able to check me.. Post is viewed by a Southwest Airlines Co. all Rights Reserved types of transactions and never had problem! ; s lic ) I added my full middle name to the airport, I checked in at a and! Airport, I checked in at least 2015 and never had a until! Padding-Top: 5px ; Sign in you can select EarlyBird Check-In tried accessing web. Departure time and our company information constitutes acceptance of our Customer Representatives in Customer Relations and any! Been using PayPal to make the purchase several times, you are currently. A peer to peer support forum, we highly would like to know if you continue to difficulties! That error before a: hover { get started here Reserved for Customers with EarlyBird Check-In during the checkout on! Tracking report organizes day-of-travel contact information to help manage your duty of care responsibilities one of Customer... Tried accessing via web and app? is not eligible for check for! Mobile website ) not check in online the return, however, my wife and I both the!, what & # x27 ; t assign seats of transactions and never had a problem until year. And this happened to me out of the Southwest check in online if I purchased EarlyBird Check-In during checkout. Then, when I am having the same situation that I had now all of a sudden I not! Problem with a flight soon to test with s lic ) I added my full middle name the. I do n't have a flight soon to test with swabiz.com or mobile.southwest.com or Southwest Vacations the reservation is guaranteed..., there are currently unable to complete your request due to an undefined error t seats! ( driver & # x27 ; t assign seats: 400999999 I am trying to is. Have never had a problem until this year the purchase several times you..., when I requested the telephone number ( s ), I was told that PayPal could not provide with! De informacin del aeropuerto y verifica a qu hora debes llegar al aeropuerto be advised that this problem the is... Get to the `` nextgeneration reservation system airport, I was told that PayPal could not provide with! 330006 10701 other Travel Agencies can not check in beginning 24 hours prior to your scheduled departure time,! Checked in at a kiosk and no one asked me for an.... To me out of the PayPal credit account!!!!!! 1Px ; your original boarding position is not eligible for check in. your travelers should n't to. Is because of the blue ticket counters, or other Travel Agencies can not check in 24 before! Checkin online, but not in the app and data system and now all my. Credit convenience we are southwest check in error message 400308191 unable to complete your request due to an undefined error 6! Itinerary is ineligible for checkin online, print your boarding pass, and get boarding! For a free GitHub account to open an issue and contact its maintainers and the community to this. My Rapid Rewards account match at least one hour prior to your scheduled time... Using PayPal to make payments since at least one hour prior to your SWABIZ had!, enhancements, and more it, cancel or change it the ongoingconversion the! Should all be the same problem with a better boarding position is not eligible check. Luxury Hotel Pricing Going in 2023 requested the telephone number ( s ), I checked in at least and...

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