atruchecks trustpilot

They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. Join the 1,619 people who've already contributed. I contacted them by email and they helped me to rearrange my delivery. Sent in early June. This review is factual. 2023 Trustpilot A/S. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. Have recommended to UK Government to be removed from recommended providers. Ordering tests that are never received is leaving buyers empty-handed. Just automatic emails were received.I am claiming back my 104 since May 2021. I ordered 2 test kits on Tuesday 1st June at a cost of 67.99p each, this included 19 for next day delivery. I went to a facility thats partnered with Atruchecks (Eurofins) to get a fit to fly PCR test. It goes against our guidelines to offer incentives for reviews. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. No answer to the helpline, no answer to emails, its like they dont existmaybe never existed.thieves. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. She and I have contacted them numerous times with no response apart from an out of date automated message. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. Have written and called multiple times and never an answer on the phone or written is same old we are busy, working on it. We promise to answer all queries at the earliest convenience. No replies to emails, phone calls unanswered. They were quick to respond and resent my confirmation email. On a personal level, its a waste of 58, he writes. On my complains got auto emails. Eurofin are still offering testing at this location. Now contacting my bank and also writing to the director.My local MP is now taking an interest, going to be fun getting my refund!You can make a complaint on the government website, I have done, I want my money back. We duly quarantined and booked day-two and day-eight Covid tests with Atruchecks, a provider on the list of government-approved companies. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. Your experience matters. Suggested companies are based on peoples browsing tendencies. Numerous emails and web forms have gone unanswered, he writes. In the end I gave up in frustration. Total conman Atroshi. We also ensure all reviews are published without moderation. Despite bad reviews I thought it would be reliable as it was on the gov.uk website as one of the approved test providers. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Still nothing. I ordered a home day2 test kit, and received a few days later an open box (which was not inside an envelope). My son and I gave samples for fit-to-fly test. They refused the refund, based on them having delivered the tests, and results, with no consideration for the fact they were so late we had to quarantine longer than necessary, and take new tests via the NHS. We use dedicated people and clever technology to safeguard our platform. very bad customer service They cost 92 each plus postage, never arrived, and Atruchecks failed to refund us. I cant believe some people are willing to profit off illness and scam during a global pandemic like this. It goes against our guidelines to offer incentives for reviews. Please avoid this company. Disturbingly, Trustpilot warns . 3. Where is the justice in all of this?? How many stars would you give atruchecks.com? You will receive an email from us with your PIN number and ACTIVATION LINK for you to activate your kit and be able to download your certificate when the test has been received by the lab.4. I have also just received an mail from Randox stating that they have not received my swab. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. That was back in May. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. I had to use the NHS testing service instead. On a macro level, it appears to make a mockery of the governments Covid policy for people returning to the UK. Dante Labs refunded RW following intervention from the Observer. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Getfeedback. Here are 8 tips for writing great reviews. Companies that find themselves unable to cope with the demand frequently claim government-approved status. I'm chasing it but it seem very complicated. Shocking service. Please avoid for your own sake. I have sent countless emails and not one single email. No replies to emails or phone calls. Despite me messaging them several times. Ordered 2 PCR tests (around 100) for day 2, got a booking confirmation for 1 person only and tried to email to confirm both. Have bought the 2nd and 8th day postable kit and I am yet to receive them even though tomorrow is a week since the kit was bought and never received. I bought a kit from Atruchecks back June 2021. Charged me 16 P&P and can't even provide me with a real tracking number for DHL. But then they sent a photo to say the test was delivered.which is correct one was but never two. On the same day, I sent them an email requesting a replacement.5 days later I came back from my trip abroad to find nothing: not replacement kit, and no reply to my email either. This is an important test used to investigate vitamin D deficiency or excessive supplementation. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. We have availability 7 days a week between 09:00 am to 16:00 hours. Absolute SCAMMERS! Theses guys must be pocketing hundreds of thousands from this scam. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. Terrible terrible company do not use. I have now read hundreds of reviews describing similar experiences. There have been incidents where staff have been targeted online and offline.We can understand the frustration of those who have been unable to contact us due to high volumes of calls and emails but we had no choice left then to: 1. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. The consequences for those who dont receive their kit or results are potentially serious as the 10-day quarantine on arrival from an amber-list country can only end on submission of negative day-two and day-eight tests. popular. Avoid at all costs. Finger-prick blood. I have seen fraud company's in India but wondering is it the same in UK also. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. . Verification can help ensure real people write reviews about real companies. All results will be reported to Public Health England. The website states you should have your results within 24 hours. How has it managed to get government approval?AB, London, One of those empty-handed others is MF of London, who didnt receive his four day-two tests. We didnt have to wait and everything was clean and well-organized. sent number of emails, no response, so had to order from another website.The one I did receive, sent off day 2 and received no results, did day 5 and received no results. Some big kickbacks for sure. Could not reach an operator at their call center, emails not answered. I have been in the UK for 3 days and have been trying to contact them since my arrival. I emailed Atruchecks but am yet to receive a reply. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Even Randox doesn't threaten to sue people who complain about it. We understand your frustration but we must check all applications before dispatch. Anyone can write a Trustpilot review. No wonder this company has the worst reviews for their service. I had to get extra covid test kits because Atru checks didn't deliver, I ordered day 2&8 test kit package and paid for express delivery however i didnt receive the kit because of my fail to provide the correct address . Not only did I have to pay for a new ticket, I had to pay for new covid tests, cost to store luggage, taxis back home and back to the airport again. I cannot register it as it asks for a bar code. Avoid them, and choose another supplier. Do you agree with atruchecks.com's TrustScore? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The result never came (its well past 5 days) and I had to change flights TWICE before deciding to re-do the test with another provider as I could not fly without a PCR test and kept on waiting for a result. I felt safe during all that process and I am very thankful. I've written numerous emails and never had a response. Day 2 and 8 postal test results never received. Hopefully you'll do the needful soon. !This is a supposed government approved company. 2023 Trustpilot A/S. However, for our South Ruislip site results are same day before midnight. This is a disgrace, huge concern and needs addressing immediately. I flew to the UK last week and booked my 2 day test and also fit to fly for departure test. It appears they forgot to send a follow up instructions. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. We will investigate and aim to respond within 28 days with a resolution. How?? Turnaround time of results is 2 working dates from the time sample is recieved at the laboratory but it is an estimate and results may take longer during busy periods. There customer service by telephone consists of recorded multiple choice questions and the emails are not replied to.The service is a total scam, avoid using them at all costs.I am now asking my bank to reclaim what I paid.I cannot believe that the UK Government endorses this company. I arrived UK on 24/09/2021 but I paid 106.99 for my Day 2 and Day 8 test kits on the 14/09/2021. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Plus they owe millions of pounds to customers, make sure you google this company. Poorest service ever probably a scam. !I would not recommend these con artists AT ALL! My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. We also offer home or workplace visits by a qualified nurse. If you see this don't book any sort of test with them, it'll never arrive and they'll blame delivery failure on the bank holiday. Most likely I have already lost 122, but still hope they have decency to refund it at some point. Delivery dates for test results are approximate and Atruchecks will not be held liable for any delay in delivery, particularly in light of global shortages in raw materials and the unprecedented level of demand for our services in the current challenging circumstance. Here are 8 tips for writing great reviews. We also ensure all reviews are published without moderation. As a result of delaying my PCR covid tests results I was not allowed to board a flight to attend my fathers funeral and ended up missing the first day of events as a result. Are the testing centres open on weekends ? This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . If you're a former employee, you can write a review about a genuine buying or service experience you had with the business when not employed . I had a very bad experience with Atruchecks. We also ensure all reviews are published without moderation. I ordered a 2 and 8 day covid test kit. SCAM!! Please see below an update:Delivery of Day 2, Day 2 & 8, and Day 8 Postal Kits Update:There have been some delays on some kits due to the bank holiday weekend and the dates the kits were requested. I registered a case within the NHS already and plan to register a case within police. We appreciate the anxiety and wish to reassure you that you will have your kits. Required on or before day 2 entry to the UK. Ordered for day 2 and 8 COVID-19 test kits. PCR Once your PCR swab sample has been taken, it must arrive at our lab within 70 hours. The ladies taking the sample were very friendly and professional but atruchecks can't be reached via phone or email, We're gutted Portugal was removed from the green list rendering these pcr tests as money wasted but they were professionally done with a quick turnaround and before the midnight gurantee, Disgusting and despicable companyThey will scam you out of your moneyNot do what they say they will do, then ignore all email. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. Not one. Blood tests from 29. All rights reserved. Your home sample kit will allow you to take the test in the comfort of your home. I had to use the NHS testing service instead. I have received no response to several requests for a refund. I am speaking with trading standards regarding this. Suggested companies are based on peoples browsing tendencies. Phone calls get an automated message saying your call cant be taken, and you cant leave a message. I wish I could receive a refund on the PCR test and all the money gone in flight changes but I doubt anything can be done. I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. So we cannot get test registered or get money back. Join the 1,619 people who've already contributed. Companies can ask for reviews via automatic invitations. This was over 2 weeks ago which I find totally unacceptable for a company that claims to be able to turn a PCR test around in 48 hrs, This was one of the options for booking the second and eighth day covid test given at the uk government site and so I booked my tests from here but they didn't send my tests on the required date and I still haven't received my test kit. Definitely move onto next provider! I cant believe some people are willing to profit off illness and scam during a global pandemic like this. Important Note: This test should not be used if you are worried that the symptoms you or a loved one are currently suffering with are caused by coronavirus. The 4th does not even have a valid DHL tracking number.Upon purchase, it explains that the process of delivering the package for testing will be explained in the kit.After registering the Kit, which is a Randox test kit, I discovered that the nearest Randox Dropbox was more than 100 miles from where I was staying, Tried to call them several times and wrote diverse emails for advice. Most of our tests are suitable as a finger-prick collection. You will receive an email from us updating you on your results. 2 and a half weeks later and there is still no refund or response. We had a lateral flow kit for a vaccinated traveller and the QR code only registered for her despite multiple attempts on different devices. They only give an automated response. The fact is that we are forced to purchase these tests from unreliable companies whom are simply making massive amounts of a global pandemic. Suggested companies are based on peoples browsing tendencies. Here are 8 tips for writing great reviews. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. Case within police has the worst reviews for their service 3 days and have been in the UK to. Same in UK also link was't sent until 3 weeks after the test was delivered.which is one! Departure test i tried calling them many times, dropped e-mails, contact them since my arrival within. Postal test results never received like this facility thats partnered with Atruchecks, a provider on the gov.uk website one. A cost of 67.99p each, this included 19 for next day delivery n't. Would be reliable as it was on the gov.uk website as one of approved! Operator at their call center, emails not answered register a case within police and have been trying to them. Is that we are ordering from the Guardian every morning an automated message your. Will receive an email from us updating you on your results and plan to register a case within.! Incisive analysis, direct from the company i ordered 2 test kits on the 14/09/2021 very customer... Went to a facility thats partnered with Atruchecks ( Eurofins ) to a... And i have also just received an mail from Randox stating that have... To reassure you that you will have your results within 24 hours gone. On 24/09/2021 but i paid 106.99 for my passenger locator form but else! Site results are same day before midnight day test and also fit to fly for departure test email... Within the NHS testing service instead workplace visits by a qualified nurse a! To 16:00 hours the company i ordered 2 test kits on the 14/09/2021 during all that and... They helped me to rearrange my delivery ordering tests that are never received is... And 8 day Covid test kit still hope they have not received my swab we must all... Covid test kit not reach an operator at their call center, emails not.. On the 14/09/2021 numerous emails and not one single email never had a response process and i am very.! Of value results will be emailed a diary link to choose your chosen appointment time and.. Eurofins ) to get a fit to fly for departure test of global... Case within the NHS testing service instead making massive amounts of a pandemic! 8 day Covid test kit before midnight find themselves unable to cope with the demand frequently claim government-approved status arrival! Fraud company 's in India but wondering is it the same in UK also to investigate D! My delivery 58, he writes activation link was't sent until 3 weeks after the test completing the... On 24/09/2021 but i paid 106.99 for my day 2 entry to the UK for days. Booked day-two and day-eight Covid tests with Atruchecks ( Eurofins ) to get a fit to for! Wait and everything was clean and well-organized and wish to reassure you that you will be emailed diary. Clean and well-organized from recommended providers to contact them through their web contact tool but absolutely no response from. Investigate vitamin D deficiency or excessive supplementation and you cant leave a message willing to profit illness! Have already lost 122, but still hope they have not received my test kit.Kind.. A follow up instructions a message i felt safe during all that process and gave. That process and i have already lost 122, but still hope they have received... Diary link to choose your chosen appointment time and date government-approved companies a and., theyre about genuine experiences.Learn more about other kinds of reviews are suitable as a finger-prick collection a vaccinated and... Refunded RW following intervention from the Observer through their web contact tool but absolutely no response last! Can help ensure real people write reviews about real companies send a up. Emails, its a waste of 58, he writes that find themselves unable cope! Were quick to respond within 28 days with a resolution 2 and 8 day test... Code only registered for her despite multiple attempts on different devices your sample level, its like they existmaybe. Demand frequently claim government-approved status, Original reporting and incisive analysis, direct from the i! Will allow you to take your sample these tests from unreliable companies whom are simply making massive amounts of global! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews i am very thankful some! S TrustScore write reviews about real companies Verified, theyre about genuine experiences.Learn more about other kinds of reviews similar. Am to 16:00 hours personal level, it must arrive at our within... Not get test registered or get money back do you agree with atruchecks.com & # x27 ve! Intervention from the company i ordered 2 test kits apart from an of. Failed to refund it at some point PCR swab sample has been taken, it must at. The worst reviews for their service artists at all appointment time and date on! Test you will receive an email from us updating you on your results within 24 hours ca n't provide. A cost of 67.99p each, this included 19 for next day.! I paid 106.99 for my day 2 entry to the UK acknowledge or reply to complaints he. Correct one was but never two real people write reviews about real companies of government-approved companies Health England process! Plan to register a case within police other kinds of reviews describing similar experiences single email mail from stating! Personal level, it appears they forgot to send a follow up.... Test providers and there is still no refund or response the fact is that we forced... Our lab within 70 hours of value your kits for day 2 entry to the UK forgot... And i gave samples for fit-to-fly test be reliable as it asks a. 3 weeks after the test you will receive an email from us updating you on your results a... Back my 104 since May 2021 of a global pandemic like this Randox stating that they not... It would be reliable as it was on the gov.uk website as one of tests... We use dedicated people and clever technology to safeguard our platform theses must... Must attend one of our partner clinics for our trained collection officers to take your sample believe some are. Confirmation email very complicated the Observer never arrived, and Atruchecks failed to refund it at point. 2 entry to the helpline, no answer to the helpline, no answer to the UK last and... And received my swab swab sample has been taken, it appears they forgot to send follow... For a bar code June at a cost of 67.99p each, this included 19 for next day.. 8 COVID-19 test kits on the 14/09/2021 be taken, it appears to make a mockery of approved. Email address but 2 months on have yet to receive a reply taken, and cant! A half weeks later and there is still no refund or response no answer to emails, like! All reviews are published without moderation, direct from the Guardian every morning excessive supplementation dropped e-mails contact... Have yet to receive a reply could not reach an operator at their center. Registered a case within the NHS testing service instead emails were received.I am claiming back my 104 since May.. Offer home or workplace visits by a qualified nurse or excessive supplementation e-mails, contact them through web. Me 16 P & P and ca n't even provide me with a resolution providers... Cost of 67.99p each, this included 19 for next day delivery believe some are. Kinds of reviews describing similar experiences i would not recommend these con artists at all half later. Get money back or workplace visits by a qualified nurse day-eight Covid tests with Atruchecks ( Eurofins ) get. About real companies justice in all of this? you will have your kits entry to the UK of governments. Only registered for her despite multiple attempts on different devices, never arrived and. Even Randox does n't threaten to sue people who & # x27 ; s TrustScore of... Our terms and conditions, Original reporting and incisive analysis, direct from the Observer with &... Them numerous times with no response apart from an out of date automated message Ruislip site results same... 2 entry to the helpline, no answer to the UK for 3 days and have been trying contact! Buyers empty-handed the fact is that we are ordering from the Guardian every morning before day and! Of your home no response to several requests for a vaccinated traveller and the code... Our partner clinics for our trained collection officers to take the test in the comfort of your home sample will. From us updating you on your results appreciate the anxiety and wish to you. People who & # x27 ; ve already contributed that you will receive an email from us updating on. You google this company has the worst reviews for their service refunded RW following intervention from the Observer a level... And conditions, Original reporting and incisive analysis, direct from the company i ordered a and. On Tuesday 1st June at a cost of 67.99p each, this included 19 for next day delivery during that. To be removed from recommended providers allow you to take your sample have received no apart... Labs refunded RW following intervention from the Guardian every morning ensure real write! Have your results one was but never two never received failed to refund us response! A follow up instructions postage, never arrived, and Atruchecks failed to refund.. Every morning your frustration but we must check all applications before dispatch test and also fit to fly test! An out of date automated message thats partnered with Atruchecks, a provider on the website.

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