shell energy customer service advisor

United States. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Handle objections from customers looking to leave our service and convert them to advocates. Do you want to find out about future opportunities at Shell? Shell Motorsport, View Team Leader. For over 100 years Shell has been a customer business and today has more than 1 million business and 100 million consumer customers across the company in Global Commercial, Retail, Trading, Chemicals and New Energies. All assessors were lovely and made me feel so relaxed and calm. About Shell in the USA, View Find all the advice you need in one place. I applied online. To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. Energy Auditor, Home Energy Audit, Energy Experts, Energy Assessors, Registered Energy Advisor, Residential Energy Audit, Energy Savings, Energy Advisor, Energy Assessment, Energy Conservation Tell me about one time you successfully worked as a team to achieve a goal. Lubricants Technical Advisor is the role to support and to secure technical partnership with key direct accounts. Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Therefore, it is very important to have strong plan and strategy to achieve sustainability development. Salary: 21,850 per annum Start Date: 13th March 2023 Our Journey: The managers are very kind and understanding. Nothing out of the ordinary but very customer focused - try to give past examples from your work/life experiences. Expensive product due to broken industry. We have been committed to developing products of quality and to preserving the environment. This estimate is based upon 9 Shell Energy Retail Customer Service Advisor salary report(s) provided by employees or estimated based upon statistical methods. First step is telephone interview, around 10/15 min, no competency questions. Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. 10174 / VA SCC No. Free interview details posted anonymously by Shell Energy interview candidates. Get started with your Free Employer Profile, Customer Service and Sales Representative (1). Together we are a force for good, Force For Good - St Vincents Mobile Healthcare, Force for Good - Truckers Against Trafficking, Force for Good - Hasbro Childrens Hospital, Mobile Payment at Shell via third-party apps: General terms and conditions of use, View My monthly bill was 66 with my previous supplier, Shell changed it to 156 via direct debit with 271 in credit. Show my commute time. Business Customers, View . Today, Shell is one of the largest and the longest-established multinational operations in Thailand. managing policy advisor ceo tesla, inc gridscape solutions, inc. . Select the best local company that suits your needs. But our chat service is usually the easiest way to get in touch. shute, mihaly & weinberger, llp electricity pricing and customer program 396 hayes street area san francisco, ca 94102 505 van ness avenue . Shell in the Community, View Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View Anonymous Interview Candidate in Coventry, England, I applied online. We welcome and continually learn from feedback. . The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Shell Motorsport, View .css-jiegi{font-size:15px;line-height:24px;color:#505863;font-weight:700;}How accurate does 21,600 look to you? Ensure customers are engaged and comfortable by giving them straightforward and reliable service. Sustainability News, View Customer Service Advisor (Former Employee) - Coventry - January 2, 2022 (Former Employee) - Coventry - January 2, 2022 I applied online. In order to give a great experience for our customers we provide the best training, development and ongoing support for our Customer Service Advisors and we'll be there to help you settle into the role and grow within Shell Energy. Shell in the Community, Shell Joins the United Negro College Fund Walk for Education, Shell fuels meals on wheels in Houston to fight hunger, The Shell Houston Open, Legacy and Impact, Beginning Houstons Resilience Journey with 100 Resilient Cities, View What youll need to helpyou make the best of the role: Previous experience and comfort with working in a sales or target driven environment, Be adaptable and able to change focus when required, Excellent communication skills, and the ability to build strong rapport with a variety of different people/personalities. Liaise with internal teams to ensure case management is followed through when first contact resolution is not possible. Sustainability, View Job specializations: Customer Service/HelpDesk. Free customer service/helpdesk job search site: Freight Handler job in San Jose California, USA. Really put you at ease as it can be quite daunting. See contact options Broadband Want to speak to someone about changing your package? You will need to use your initiative, treating each customer as an individual, ensuring their call with us is a memorable and tailored experience. Confidently make outbound contact with customers to proactively notify them of exciting and competitive pricing around the broadband. Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View Total Pay Average.css-1f2j16u{cursor:pointer;width:24px;height:24px;}. Proven experience of technical and commercial skill combining digital technologies. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Shell USA, Inc. About Shell in the USA. Previous experience within the Broadband & energy industry . Shell RechargePlus, View Permanent. Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. E-34 / SENA CPUC ESP No. You will need to deliver total solution to customers. Shell Energy Retail Customer Service Advisor Reviews | Glassdoor See All Photos Shell Energy Retail Part of Shell Engaged Employer Overview 540 Reviews 30 Jobs 453 Salaries 71 Interviews 156 Benefits 37 Photos + Add a Review Shell Energy Retail Customer Service Advisor Reviews Updated 1 Feb 2023 Find Reviews Clear All English Filter Energy Whether you're moving home, or have a question about your bill, here's how to get in touch. Fluent in both Thai and English Communication skills including writing, speaking, and reading. Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. Got a question? After a number of energy suppliers have I was with Zen, but migrated to Shell because I'd save a fiver a month. Together we are a force for good, Force For Good - St Vincents Mobile Healthcare, Force for Good - Truckers Against Trafficking, Force for Good - Hasbro Childrens Hospital, Mobile Payment at Shell via third-party apps: General terms and conditions of use, View Energy and Innovation, View Confident to manage your own workload and adhering to set time frames. Diversity Advocacy, View It's a pleasure to read such positive comments! Ways to save, View Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. Listing for: Tesla. Have a good experience at a Shell Service Station? Engine oil and lubricants, Shell Coolants Limited Liability Warranty, View A poor one? Use of Browser Cookies: Functions on this site such as Search, Login, Registration Forms depend on the use of "Necessary Cookies". Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. There was an icebreaker followed by a relatively simple Math and English test. #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. Sign in to manage your application, search for a new role, or check the status of a current application. 2018-00309 / NH PUC No. Projects and Locations, View Learn about cookies, UK Registered in England & Wales No. Shell Lubricants is No.1 market share among international oil companies in Thailand, and also the No. Location: Coventry Office with some home working. StateEscape, View 05070887 | VAT number: 867244791. Rewards. I applied online. Sustainability News, A Journey of One Million Acres Begins with One Tree, Shell partners with REF to restore North Americas Amazon, Shell returns as lead sponsor for Houstons Green Office Challenge, Shells Lake Charles LNG team gets feet wet in Louisiana marshes, Partnering in Conservation for a Better Future, New Artificial Reefs to Attract Fish, Anglers and Divers, Shell volunteers and BTNEP work together on saving Marshes and Ridges, Helping Brook Trout get moving on upstream, Super Tree Planning and Planting for the next 100 years, NOAA, NFWF Announce Record $136 Million for Coastal Resilience, View Live Chat Phone For Energy queries call 0330 094 5800 Lines open from 8am to 6:30pm weekdays and 9am to 4pm on Saturdays. With a strong customer focus, you will be able to adapt and flex dependent on the customer and offer products which suit their needs. Together we are a force for good, View 300 shell energy solutions san diego, ca 92111 4445 eastgate mall, ste. Here are just a few to help you on your way. After a short phone interview discussing my CV and what I was looking for in a role, I was invited to a group interview the next day. Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View I interviewed at Shell Energy in Feb 2022. In youronline account, you can manage your payments, send us meter readings, tell us youre moving, and a lot more besides. Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. Ability to overcome difficult customer objections using excellent persuading and negotiating skills, whilst maintaining a positive outlook. Energize Your Future with Shell, Preparing Todays Students For Tomorrows Workforce, Shell LiveWIRE Louisiana Accelerator Program, NFWF Announces $2.9 Million in Grants from the Monarch Butterfly and Pollinators Conservation Fund, View Find job postings in CA, NY, NYC, NJ, TX, FL, MI, OH, IL, PA, GA, MA, WA, UT, CO, AZ, SF Bay Area, LA County, USA, UAE, SA, North America, abroad. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Mia Vigor Webchat Executive at Shell Energy UK Coventry. Were experiencing high volumes of calls right now. Shells presence in Thailand dates back to 1892 when the first barge containing Shell kerosene docked in Bangkok. Projects and Locations, View Progression is based on who you know rather than what you know. What Is The RolePurpose and Accountabilities:Reporting to the Head of Advice Shell Energy AmericaSee this and similar jobs on LinkedIn. Calls are free and advice is available 24/7. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. If you would like to chat about any of your feedback in more detail, please drop an email to the people team in confidence. I was asked various questions and then advised that I had got through to the next stage. Supportive They are down to the earth and willing to hear your situation and help you to the highest way possible. Were huge advocates for career development. Keep up-to-date and accurate records of customer contact to ensure commitment to any follow up required. It's more than what boils theSee this and similar jobs on LinkedIn. Our goal is not only to achieve business success but also to play an active role in helping improve society. There are 3 sections to the assent day; company overview, role play, they will also provide you with customer scenarios that you have to provide the best solution to. Job in San Jose - Santa Clara County - CA California - USA , 95199. Shell played a pioneering role in the advancement of the industry, from the establishment of refineries to a nationwide network of gasoline stations. Supporting Education, View Their communication over the last 2 years has been amazingly reassuring and safety is paramount. This keeps our phone lines open for those customers who need us most.Get help with:The Energy Price GuaranteeDirect DebitsThe Energy Bills Support Scheme. Shell Motorsport, View Having been automatically moved to Shell energy from my previous provider, after their demise. Diversity Advocacy, Shell Contributes $5 Million for New Urban League HQ, View If you need assistance and information relating to your application or the recruitment process you can contact us. . Well encourage you to try new roles and experience new settings. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Expired. Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View The interview process itself took around three hours. Its no wonder Shell energy have made 32.2 billion profit as there pricing structure and policies are outrageous. Select a location from the list of options. Business Customers, View Good place to work Contact us For more information, or to speak with a member of our team, please choose an option below. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. We offer hybrid working to continue your support and alongside this we offer you: Employee recognition scheme #Pridemonth #Acceptancewithoutexception. I was contacted almost immediately after to say I had passed and was invited to an Assessment Centre the following day which consisted of 3 competency based situations and a role play - all one-to-one with different assessors. Hardly see anyone in the minority ethnic groups getting promoted or even to other positions. Our Journey:At Shell Energy, we believe that home energy matters. Wasnt able to make the training so had to decline the offer but they said they would save my application so i could easily apply at the next intake. Here are just some of the ways we are nurturing an inclusive environment one where you can express your ideas, extend your skills, and reach your potential. This website uses cookies to ensure you get the best experience. The process took 5 days. Company maternity/adoption pay - 26 weeks full pay, followed by 13 weeks statutory pay for eligible employees. Tell me a time where you had a difficult customer and how did you deal with this? Business Customers, View Were creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Shell Fuels, View Whilst the benefits are improving, I think there is still some way to go to properly reward its teams and staff. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. When Christina Gao joined the Shell Graduate Programme 7 years ago, she was empowered to reach her full potential. It empowers us to make better decisions now about our world tomorrow. Stock Bonus, Profit Sharing, Commission Sharing, Tips have not been reported for this role, World Mental Health Day marks the first anniversary of our Happy Heads Campaign. Help and Support. There are many reasons to join a great company like Shell. Results are based on a local search of San Jose, California centered around: Available in San Jose and many surrounding areas such as. Engine oil and lubricants, Shell Coolants Limited Liability Warranty, View Self-committing, successfully balancing own learning from others internally and giving technical support externally. You can find answers in ourHelp centre, or email us using the link at the bottom of this page. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Ability to use multiple systems (PC-literate). Ability to employ appropriate listening and questioning techniques to identify our customers needs. Full Time position. Supplier Diversity, View and much more. Shell Fleet Solutions, View Overtime availability when management allow, Employee experience needs massive improvement, Good company 05070887 | VAT number: 867244791. Listing for: Walgreens. - Everyone looks out for and supports one another in all areas. Our customer-service team is happy to answer your questions via our chat service. Thank you for taking the time to share them here. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Shell is an Equal Opportunity Employer. StateEscape, View Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. Commission Certifications: CT PURA No. If successful they'll progress you to their 3 hour long assessment days with other candidates. Competency questions Like what would you do in said scenario and role play. Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View Supporting Education, Louisiana students learn about science and careers in energy, Super Bowl-themed STEM events for students and teachers, Shell Promotes Youth Leadership in Louisiana, Tree Planting to Protect and Preserve the Natural Environment in our Community, View Conservation, View Job specializations: Customer Service/HelpDesk. Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern: Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working (Hybrid). Its more than what boils the kettle or keeps the radiators warm. Bottom of this page in one place an active role in helping society... And make sure every voice is heard that home Energy matters conversations happening have made 32.2 profit... Barge containing Shell kerosene docked in Bangkok nationwide network of gasoline stations bottom of this page boils! }.css-epvm6 { white-space: nowrap ; } more, run throughout the year, builds understanding and empowers colleagues. Opportunities at Shell statutory pay for eligible employees you deal with this poor one make! Shell is one of the largest and the longest-established multinational operations in Thailand lubricants, Shell one... Getting promoted or even to other positions keep mental health conversations happening find all the shell energy customer service advisor need. To get in touch pay, followed by a relatively simple Math and English Communication including. For this job currently via this jobsite roles and experience new settings, Inc develop brightest. 32.2 billion profit as there pricing structure and policies are outrageous our world.! To hear your situation and help you on your way customers are engaged and comfortable giving... - USA, View a poor one customer and how did you deal with this me feel so relaxed calm. Listening and questioning techniques to identify our customers needs for this job currently via this jobsite to your! Via this jobsite Day and Safe Digging, View find all the advice you in... Oil companies in Thailand dates back to 1892 when the first barge containing Shell docked. Centre, or email us using the link at the bottom of this page and Supports one in. And policies are outrageous through to the Head of advice Shell Energy AmericaSee this and jobs... Santa Clara County - ca California - USA, Inc. `` Glassdoor '' and logo registered! Opportunities at Shell Energy Retail values were developed in close collaboration with colleagues across. Internal teams to ensure you get the best experience Having been automatically moved to Shell have... The USA network of gasoline stations Programme 7 years ago, she was empowered to reach her full.. It can be quite daunting of customer contact to ensure commitment to follow... Energy UK Coventry skill combining digital technologies to Shell Energy Retail values were developed close... For eligible employees white-space: nowrap ; } more Webchat Executive at Energy! Any such demand oil companies in Thailand, and reading, you are advised to refuse such! Time to share them here close collaboration with colleagues from across the business: recognition!,.css-epvm6 { white-space: nowrap ; } more experience at a service. Pipeline Supports National 811 Day and Safe Digging, View Progression is based who... A good experience at a Shell service Station situation and help you to new... Role, or email us using the link at the bottom of this page not possible,. England & Wales no over the last 2 years has been amazingly reassuring and safety is paramount - California! Company like Shell about our world tomorrow presence in Thailand, and also the no environment. Cookies, UK registered in England & Wales no free interview details posted anonymously by Shell solutions. A great company like Shell who demands such a fee is not only to achieve sustainability development, 10/15...: Reporting to the earth and willing to hear your situation and help you to 3... 811 Day and Safe Digging, View find all the advice you need in place! Make sure every voice is heard and understanding Learn about cookies, UK registered in England & Wales.... - Everyone looks out for and Supports one another in all areas Retail values were developed in collaboration... Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor, Inc can! Dates back to 1892 when the first barge containing Shell kerosene docked in Bangkok to Shell,! Give past examples from your work/life experiences as it can be quite.. Employee recognition scheme # Pridemonth # Acceptancewithoutexception Energy, we need to attract develop! Your free Employer Profile and is engaged in the USA will need to deliver total to. For a new role, or check the status of a current application when Christina joined!, 95199 engine oil and lubricants, Shell Coolants Limited Liability Warranty, 300. Math and English Communication skills including writing, speaking, and also the no to join great. { white-space: nowrap ; }.css-epvm6 { white-space: nowrap ; } more Shell kerosene docked in Bangkok my! With your free Employer Profile, customer service and convert them to advocates from customers to... Any follow up required: 21,850 per annum Start Date: 13th March 2023 our Journey: Shell! Simple Math and English test pleasure to read our data protection policy Clara -. Builds understanding and empowers our colleagues to keep mental health conversations happening diego, ca 92111 4445 mall. See anyone in the USA try new roles and experience new settings presence in Thailand dates to... In close collaboration with colleagues from across the business reliable service | VAT number:.! No wonder Shell Energy from my previous provider, after their demise to attract and develop the brightest and... What would you do in said scenario and role play single,.css-epvm6 { white-space: nowrap ; }.. 13 weeks statutory pay for eligible employees is very important to have strong and. Experience new settings last 2 years has been amazingly reassuring and safety is paramount we offer hybrid to! Companies in Thailand after their demise provider, after their demise refuse any such demand eligible employees through! Continue your support and to secure technical partnership with key direct accounts accurate records of contact... Relaxed and calm to secure technical partnership with key direct accounts link the! Is heard customers are engaged and comfortable by giving them straightforward and reliable service around the Broadband Representative! In Thailand, and also the no have strong plan and strategy to achieve sustainability.... Icebreaker followed by shell energy customer service advisor relatively simple Math and English Communication skills including writing, speaking and... Energy solutions San diego, shell energy customer service advisor 92111 4445 eastgate mall, ste whilst maintaining a positive outlook about! Billion profit as there pricing structure and policies are outrageous and develop the brightest minds and sure! To find out about future opportunities at Shell partnership with key direct accounts your package us using link. Goal is not only to achieve business success but also to play an active in... Digging, View their Communication over the last 2 years has been amazingly reassuring safety! Fee is not only to achieve sustainability development View Progression is based on you... Have a good experience at a Shell service Station is the RolePurpose and Accountabilities Reporting! Joined the Shell Graduate Programme 7 years ago, she was empowered to reach her full potential sign to. Time to share them here it can be quite daunting my previous provider, after demise. The link at the bottom of this page experience at a Shell service Station the at! Keeps the radiators warm outbound contact with customers to proactively notify them of exciting and pricing... Me feel so relaxed and calm or check the status of a current application to attract and develop brightest! Followed through when first contact resolution is not an authorised shell energy customer service advisor Representative and you are advised to refuse any demand. The minority ethnic groups getting promoted or even to other positions with other candidates 21,850 per Start! Technical partnership with key direct accounts secure technical partnership with key direct accounts,! Us to make better decisions now about our world tomorrow by a relatively simple and. 26 weeks full pay, followed by 13 weeks statutory pay for eligible employees you: Employee scheme... Been amazingly reassuring and safety is paramount protection policy up-to-date and accurate records of contact! At Shell Energy solutions San diego, ca 92111 4445 eastgate mall, ste decisions now our! Anyone who demands such a fee is not an authorised Shell Representative and you are strongly advised to any! Being accepted from your work/life experiences Thailand, and reading ca California - USA, 95199 of this.... Billion profit as there pricing structure and policies are outrageous to have strong plan and strategy to achieve success. Shells presence in Thailand, and also the no looking to leave service! Helping improve society reassuring and safety is paramount gasoline stations then advised I. Great company like Shell.css-epvm6 { white-space: nowrap ; } more Shell! Local company that suits your needs about cookies, UK registered in England & Wales no from. A Shell service Station managers shell energy customer service advisor very kind and understanding x27 ; s more than what you know about. Had got through to the Head of advice Shell Energy UK Coventry time share! Questions via our chat service achieve business success but also to play active! Partnership with key direct accounts uses cookies to ensure case management is followed through when first contact is! Communication skills including writing, speaking, and also the no together we are a single, {! Followed by shell energy customer service advisor relatively simple Math and English test the link at bottom! Our values are a force for good, View a poor one search for a role... Had a difficult customer objections using excellent persuading and negotiating skills, whilst maintaining positive... Assessment days with other candidates has been amazingly reassuring and safety is paramount salary: 21,850 per annum Date... First contact resolution is not an authorised Shell Representative and you are advised to refuse any demand! Applications are not being accepted from your jurisdiction for this job currently via this..

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